Listings not going to draft and reminder emails not being sent

Hello Jen,

So what is the solution?

If listing created by following full payment process(submit listing > checkout > payment successfull) then there will be not any issue. But after payment done, if in between package price updated then it may break active subsctiption & auto renewal of the listing.

We need to be able to send the people who have draft listings invoices to resubscribe. I have just tried sending an invoice and reminder to myself for the test profile and have not received and email invoice or reminder at all.
When I accidentally made the profile live I did receive an email saying it was live, so some emails are obviously working but not the reminders.

I just checked and found that you have enabled “Payment Reminder” but not set “When to Send” value. Please set it from “Invoicing > Settings > Emails > Payment Reminder > When to Send”.
The timing of the payment reminders depends on “Due Date” & “When to Send”, suppose “Due Date = 2018-08-30” and “When to Send = On the Due Date” then it will send payment reminder on same date(on due date). You can also send “Payment Reminder” manually from backend invoice page(“Due Date” & “When to Send” must be enabled).

I was advised by support on this forum to cancel the subscriptions before we increased the prices so I don’t really know what to do now.

If you change price of package then it may break active subscription. If you change package price at website will be not updated at gateway site. So there may be case of mismatch price(new package price at website & price value from IPN request) during IPN verification. Mismatch in price may results in invalid payment.
So either you have to create new price(increased price) or you have to cancel all active subscription from Gateway and then have to follow (renew/upgrade listing > checkout > payment successfull).

Let us know.

Thanks,
Kiran