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Listings not going to draft and reminder emails not being sent

This topic contains 32 replies, has 3 voices, and was last updated by  Kiran 5 years, 7 months ago.

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  • August 7, 2018 at 8:03 am #441498

    Kiran
    Moderator
    Post count: 7069
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    August 8, 2018 at 9:54 pm #441738

    Jen Thomson
    Buyer
    Post count: 145

    Thanks Kirin.

    How to make the payment? My regular paypal and sandbox accounts don’t seem to work with this sandbox.

    Also I cant see the screengrab, did you attach it

    August 9, 2018 at 7:08 am #441801

    Kiran
    Moderator
    Post count: 7069
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    August 9, 2018 at 8:30 am #441814

    Jen Thomson
    Buyer
    Post count: 145

    The error I get is 

    Some of your information isn't correct. Please try again.

    But I have reset my password in my developer account and tried both my actual paypal email and a sandbox account.

    How can I see the subscription/cancellation information in the directory? If I follow the links in the post above I see 

    Sorry, you are not allowed to access this page.
    August 9, 2018 at 9:45 am #441835

    Kiran
    Moderator
    Post count: 7069
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    August 11, 2018 at 10:53 am #442023

    Jen Thomson
    Buyer
    Post count: 145

    OK, I deleted all my sandbox accounts and created a new one and that worked.

    Thanks for that, I do have admin rights but was signed in as a customer. That subscriptions screen is really useful.

    The big issue however is the profiles which are not receiving the emails and have not gone into draft. What can we do about them?

    August 13, 2018 at 4:20 am #442117

    Kiran
    Moderator
    Post count: 7069

    Hello Jen,

    For those profiles which has subscriptions are cancelled/completed but not reflected on website end(due to IPN notifications not received), you can cancel from Invoicing > Subscriptions > click on ID > select Cancel > Save.
    This will move listings to draft which are related to this profile.

    You can check subscription details at PayPal for particular subscription by clicking on profile id from backend subscription page.

    Let us know.

    Thanks,
    Kiran

    August 15, 2018 at 7:10 pm #442547

    Jen Thomson
    Buyer
    Post count: 145
    This reply has been marked as private.
    August 15, 2018 at 7:51 pm #442558

    Jen Thomson
    Buyer
    Post count: 145

    The ‘Yoast SEO’ plugin update broke the admin so I have replaced that with an older version and it’s working again fine.

    So its just the issues with the floating profiles that I really need help with.

    August 16, 2018 at 10:55 am #442666

    Kiran
    Moderator
    Post count: 7069

    Hi Jen,

    The ‘Yoast SEO’ plugin update broke the admin

    It is because some major changes in Yoast v8.x plugin. We have fixed it from our side. I have updated patch on your live site and dev site. Now you can update Yoast plugin.

    I looked in the subscriptions panel and these listings that are not going to draft are not in there. This is very strange. For example Meg Brierley, Carla Pita Santos to name two.

    Please clarify that Meg Brierley & Carla Pita Santos are listings from live site or dev site? Those listings not found dev site. The live site admin credentials no longer working for me so can’t able to check there.

    Let us know.

    Thanks,
    Kiran

    August 19, 2018 at 5:46 pm #443091

    Jen Thomson
    Buyer
    Post count: 145
    This reply has been marked as private.
    August 20, 2018 at 1:07 pm #443184

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    August 21, 2018 at 11:44 pm #443402

    Jen Thomson
    Buyer
    Post count: 145
    This reply has been marked as private.
    August 22, 2018 at 5:11 am #443433

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    August 22, 2018 at 8:31 am #443449

    Jen Thomson
    Buyer
    Post count: 145
    This reply has been marked as private.
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