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This topic contains 52 replies, has 3 voices, and was last updated by  Stiofan O’Connor 10 years, 2 months ago.

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  • September 2, 2014 at 10:50 pm #14100

    idleme.com
    Expired Member
    Post count: 124

    just doing some research and i think its a wordpress.com feature brought across through jetpack!!

    September 2, 2014 at 10:57 pm #14103

    idleme.com
    Expired Member
    Post count: 124

    its the jetpack plugin that add the visibility button to the widgets, i have disabled the plugin but its made no difference at all and the recent reviews widget is still not working

    September 3, 2014 at 3:54 pm #14176

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve tried recreating the problem on my avada demo and I can’t get the widget to stop working. 🙁

    Would you mind if I try disabling all non GD plugins and maybe even switching themes around to see if I can catch the issue on your server?

    Let me know…

    September 3, 2014 at 5:01 pm #14189

    idleme.com
    Expired Member
    Post count: 124

    im ok with disabling the plugins but I’m not sure about the theme, i will do a back up now just incase first

    September 3, 2014 at 5:16 pm #14191

    idleme.com
    Expired Member
    Post count: 124

    ok I’ve dragged the whole folder off my server so you should be able to do what you want.

    September 3, 2014 at 8:34 pm #14226

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve tried anything possible and couldn’t solve, but I’ve noticed you had a database problem with reviews. That could be due to Jetpack, because I just fixed another customer website reviews section and the problem was Jetpack.

    We need to access your database via cpanel or phpmyadmin to fix it.

    Can you please share link and credentials in a private reply? I’m asking to Stiofan to follow up this.

    Thanks

    September 3, 2014 at 10:25 pm #14228

    idleme.com
    Expired Member
    Post count: 124
    This reply has been marked as private.
    September 3, 2014 at 10:26 pm #14229

    idleme.com
    Expired Member
    Post count: 124
    This reply has been marked as private.
    September 4, 2014 at 1:34 pm #14263

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi,

    I can’t find the hosting for that site on that control panel i see 5 db’s but each one requires a password to access, can you help me out here?

    Stiofan

    September 4, 2014 at 6:49 pm #14312

    idleme.com
    Expired Member
    Post count: 124
    This reply has been marked as private.
    September 4, 2014 at 8:31 pm #14330

    idleme.com
    Expired Member
    Post count: 124

    can you let me know when i can start adding my widgets back on the website please

    Darren

    September 4, 2014 at 8:41 pm #14332

    Paolo
    Site Admin
    Post count: 31206

    You can add widgets back, Stiofan will have to work on the database only.
    He’ll keep you posted.
    Thx

    September 7, 2014 at 9:14 am #14552

    idleme.com
    Expired Member
    Post count: 124
    This reply has been marked as private.
    September 8, 2014 at 3:17 pm #14637

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This shoudl be fixed now, there was a small bug in rating review pluing, we will release a fix later today (but your site is patched)

    Thanks,

    Stiofan

    September 8, 2014 at 3:48 pm #14641

    idleme.com
    Expired Member
    Post count: 124
    This reply has been marked as private.
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