Location Manager Won't Update

This topic contains 10 replies, has 3 voices, and was last updated by  chris 5 years, 3 months ago.

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  • January 21, 2019 at 9:01 pm #464543

    chris
    Free User
    Post count: 18

    Says “Update Failed: ( more info ) – Download failed. Unauthorized”

    More info link page says “Your license has not been activated for this domain, please activate it first.”

    But license key is entered and the deactivate button is able to be clicked. Please advise.

    January 22, 2019 at 6:12 am #464588

    Kor
    Moderator
    Post count: 16516

    Hi Chris,

    Thanks for your post. Could you try deactivating and activating the license key and see if it fixes the issue you had there?

    Thanks!

    January 22, 2019 at 12:02 pm #464625

    chris
    Free User
    Post count: 18

    It says the license key is invalid. Copied from my account page though so not sure how that could be the case. Please advise.

    January 22, 2019 at 12:29 pm #464634

    Kor
    Moderator
    Post count: 16516

    Hi Chris,

    Thanks for your reply. I’ll forward this to a developer. In the meantime, kindly share your WP admin access here in private reply.

    Thanks!

    January 22, 2019 at 12:30 pm #464635

    chris
    Free User
    Post count: 18
    This reply has been marked as private.
    January 22, 2019 at 2:00 pm #464677

    Alex Rollin
    Moderator
    Post count: 27815

    The licensing functionality appears to be working, I was able to activate a key.
    Please try copy/pasting again.

    When sites change URL the keys must be deactivated and reactived.

    January 22, 2019 at 2:20 pm #464693

    chris
    Free User
    Post count: 18
    This reply has been marked as private.
    January 22, 2019 at 2:28 pm #464697

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    January 22, 2019 at 2:30 pm #464698

    chris
    Free User
    Post count: 18
    This reply has been marked as private.
    January 22, 2019 at 2:32 pm #464703

    Alex Rollin
    Moderator
    Post count: 27815

    Ah, it is because the key is probably still activated on your previous staging site.
    Try this:
    Update Single Site License for a decommissioned site
    It may be that you started working on a site, then changed the URL or deleted or otherwise decommissioned the site. In this case, follow these steps:

    1. Visit https://wpgeodirectory.com/your-account/purchase-history/
    2. Select “View Licences” for the product.
    3. Select “Manage Sites”
    4. Select the sites where you want to deactivate the license.

    January 22, 2019 at 2:38 pm #464706

    chris
    Free User
    Post count: 18

    fab thanks 🙂

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