Logged in Menu Changed and Footer after Update

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January 19, 2019 at 6:43 am #464120

Jeff Adams
Free User

Post count: 1780

After I updated a few plugins when I’m logged in the menu is covered by a white bar and the footer looks completely different.

Luckily I have a staging site and I can see that it’s fine. When logged into the staging site there are 4 plugins not updated. I haven’t tried to isolate which plugin may have caused the problem. It’s extremely late here and I’m curious if you guys could help.

January 19, 2019 at 6:47 am #464121

Jeff Adams
Free User

Post count: 1780

This reply has been marked as private.

January 19, 2019 at 6:48 am #464122

Jeff Adams
Free User

Post count: 1780

The 4 plugins in question, for the record are Beaver Builder (which I use per GD recommendation), UsersWP, WP Easy Updates, and WPS Hide Login.

January 19, 2019 at 7:33 am #464123
Kor
Moderator

Post count: 16516
Hi Jeff,

I’ve fixed this by using the custom CSS code below.
```
html.no-js.fontawesome-i2svg-active.fontawesome-i2svg-complete.gr__veganlinked_com {
    margin-top: 0px!important;
}
```
January 19, 2019 at 7:37 am #464124

Jeff Adams
Free User

Post count: 1780

no, it’s still broke 🙁

January 19, 2019 at 7:42 am #464125

Jeff Adams
Free User

Post count: 1780

Here’s a video showing you what I mean:

Alrighty, I must go to bed! It’s almost 3 am here! 🙁

I just uploaded the video too, so it may need time to process before the resolution is clear.

January 19, 2019 at 5:38 pm #464176
Paolo
Site Admin

Post count: 31206
This isn’t a GeoDirectory issue.

Something is adding this css inline on your page:
```
html {

    margin-top: 32px !important;

}
```
Please try to disable plugins till you find the culprit and after ask for support to its author.

Thanks
January 19, 2019 at 5:54 pm #464182

Jeff Adams
Free User

Post count: 1780

All the CSS is something either created by you guys and all the plugins were suggested by you guys.

And what about the footer?

January 19, 2019 at 5:59 pm #464184

Jeff Adams
Free User

Post count: 1780

It’s UserWP. I wish you guys would have tried what I suggested then you would have seen. If you would have went to the staging site and updated one plugin at a time you would have seen it is UserWP.

January 19, 2019 at 6:04 pm #464185

Jeff Adams
Free User

Post count: 1780

In this video I show the what the site is doing and that the staging site is not doing this yet. Then when I update one plugin at a time, when I get to UserWP and update that plugin the issue happens:

January 19, 2019 at 6:05 pm #464187

Jeff Adams
Free User

Post count: 1780

So, now that I know it is UserWP I guess I have to go over there now and get help? Hopefully I don’t have to start over explaining this… I just don’t have time for all this today.

January 19, 2019 at 6:18 pm #464193

Paolo
Site Admin

Post count: 31206

Developers have been alerted

January 20, 2019 at 2:18 am #464227

Jeff Adams
Free User

Post count: 1780

Ok, this is the ending of day two with this, how long before a fix (like, are they working on it now, etc…)? The gravity of this issue is rendering the site useless. And with such a heavy investment in all of this it feels very devastating.

January 20, 2019 at 3:33 am #464238

Guust
Moderator

Post count: 29970

The developers do not work in the weekend, but they will look at it first thing Monday.
See our support policy at https://wpgeodirectory.com/support-policy/:

Support Forum – hours of operations
Our support hours are Monday to Friday, 09:00 to 18:00 (UK Time). We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.

Thanks

January 20, 2019 at 5:22 pm #464292

Jeff Adams
Free User

Post count: 1780

Thanks Guust
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