LOST MY THEME!!!!

This topic contains 14 replies, has 4 voices, and was last updated by  Stiofan O’Connor 6 years, 2 months ago.

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  • March 3, 2018 at 8:54 am #420085

    Laura
    Full Member
    Post count: 15

    Hi
    I have set up Geo Directory on my existing website which is a WP site with MH THEME. The set up was all going well until I added a custom Post type and changed the multi locations to set up default country.
    Now site has lost the theme.
    I found a post in the support forum on compatibility with MH Theme and input the code in the theme compatibility tab, but that was 2 days ago and all seemed fine.

    How do I get my theme back!

    March 3, 2018 at 10:23 am #420089

    Kor
    Moderator
    Post count: 16516

    Hi Laura,

    Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    March 3, 2018 at 10:40 am #420093

    Laura
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 3, 2018 at 10:55 am #420094

    Laura
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 3, 2018 at 11:05 am #420095

    Laura
    Full Member
    Post count: 15

    attached is the code I used

    March 3, 2018 at 11:53 am #420102

    Laura
    Full Member
    Post count: 15

    Hi
    I have set up the login details for you. Could you please have a look to see what happened to the theme?
    Thanks

    March 3, 2018 at 2:03 pm #420106

    Alex Rollin
    Moderator
    Post count: 27815

    Turning off GD Booster restored the theme.

    Do have a look at your other site and copy over those settings for GD Booster.

    Let us know if you run into any issues.

    March 3, 2018 at 2:08 pm #420109

    Laura
    Full Member
    Post count: 15

    Thanks for coming back.
    As it turns out the GB Booster was not yet activated on the other site. I just activated it and it had the same effect on that site.
    Does this mean I can not use the booster plugin on either site or is there a way around this?
    thanks

    March 3, 2018 at 2:12 pm #420112

    Alex Rollin
    Moderator
    Post count: 27815

    It means that some compatibility settings may be needed; it is the rare case where it cannot be used after some settings are adjusted.

    We would be happy to take a look at your settings to see if we can find the problem, during normal hours: https://wpgeodirectory.com/support-policy/

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    March 4, 2018 at 3:06 pm #420240

    Laura
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 5, 2018 at 9:12 am #420313

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I activated GD Booster, cleared the cache, and deactivated and the site seems to load now.

    I see the other site loading, too.

    Thanks for your patience while the developers take a look at the deeper issue of GD Booster settings for your site.

    March 5, 2018 at 11:34 am #420336

    Laura
    Full Member
    Post count: 15

    Thank you. Your help is very much appreciated!

    March 15, 2018 at 2:22 pm #421590

    Laura
    Full Member
    Post count: 15

    Hi
    I have not yet heard from the developers or yourself about the GD Booster plugin.
    I have also some issues with the tabs on the detail page of a listing. They are diagonally and have no colour. The same happens on the change location option at the home page. I assume this has to do with the theme I have installed and have therefore included it here, though let me know if I need to do a new support request.
    I will send a private message with the login details as the old one has now expired.
    thanks

    March 15, 2018 at 2:46 pm #421593

    Laura
    Full Member
    Post count: 15
    This reply has been marked as private.
    March 15, 2018 at 4:36 pm #421610

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Laura,

    I have applied the theme compatibility settings.
    For GD Booster, sometimes its just not compatible with some servers or setups, feel free to try other caching options like WP Super Cache and WPAutoptimize

    Thanks

    Stiofan

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