40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Major Disruption!

This topic contains 30 replies, has 4 voices, and was last updated by  Alex Rollin 5 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • May 26, 2019 at 7:09 am #488969

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 26, 2019 at 7:20 am #488973

    Simon Harrison
    Expired Member
    Post count: 55

    you know…the product is great, but the support is woeful!

    Let me remind you(once again) of what you said earlier:

    “FTP is optional, but can be very helpful”

    so, in line with your advice, I provided the admin credentials for the site, you said that the ftp was not required, only optional.

    So, I have now provided admin credentials twice, and got help zero times.

    If you needed ftp, why would you not say so? Really?

    Can you at least have a look, cause it really seems like helping customers is not a priority for you. I love this product but the attitude from the staff is unbelievable!

    May 26, 2019 at 7:23 am #488975

    Simon Harrison
    Expired Member
    Post count: 55

    based on the fact that I have supplied the details you asked for twice, and not received any help, I think the review is appopriate. However, if you can actually be bothered to actually offer the help that you offered earlier, before throwing up roadblocks constantly, I would be happy to review the review.

    However, at this point, I have done all that you asked and, frankly, just wasted weeks of my time

    May 26, 2019 at 7:26 am #488977

    Simon Harrison
    Expired Member
    Post count: 55

    I am hoping that you can put me through to someone there who is motivated to help..I followed all of your instructions and think that banging my head against a brick wall would be more beneficial that continuing this with you.

    I frequently quote what you said earlier so that others can see that, despite my following everything that you said, that no help has been forthcoming

    May 26, 2019 at 7:28 am #488978

    Simon Harrison
    Expired Member
    Post count: 55

    …ahhh! just forget it. I realize now that you just don’t offer any serious customer support. I give up wasting my time. forget it, I’ll just muddle through some how and learn from the mistake of using this

    May 26, 2019 at 7:51 am #488983

    Alex Rollin
    Moderator
    Post count: 27815

    That was my mistake, because in this case FTP is not optional.
    Our support hours are M-Sat but I am making time now to help you.
    Please provide FTP and I will take another look.

    May 26, 2019 at 8:03 am #488986

    Simon Harrison
    Expired Member
    Post count: 55
    This reply has been marked as private.
    May 26, 2019 at 8:05 am #488987

    Simon Harrison
    Expired Member
    Post count: 55
    This reply has been marked as private.
    May 26, 2019 at 8:48 am #488989

    Alex Rollin
    Moderator
    Post count: 27815

    You can use your page builder on the templates to create the layout you want for the templates and pages.
    https://wpgeodirectory.com/docs-v2/integrations/builders/
    https://wpgeodirectory.com/docs-v2/templates/

    I have added content to the front page from here:
    https://wpgeodirectory.com/docs-v2/geodirectory/getting-started/front/
    Add or adjust as you need to.

    May 26, 2019 at 9:58 am #489006

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Simon,

    I’m the same person who replied to your review, lets get this turned around…

    The staging site seems to have converted ok now?
    I tried to login to the main site to see how you have that setup but the password no longer works.

    In GDv2 to be more compatible with all themes we no longer add our own sidebars via the plugin, instead we add options in our widgets that let you only show the widgets in our pages. The theme you are using has no sidebars (apart from a footer one). If thats the theme you want to stick with then the easiest solution would prob be to add a new tab with the sidebar info, or you can even add the info to one of the other main tabs, thats the beauty of v2 🙂 (or there are page builder solutions if you prefer)

    I would say our free directory starter theme could be made to look very similar to what you have except with sidebars and top and bottom sections.

    Anyway, let me know how you wish to proceed and any issues you have and we can work them out. As you can imagine i might not be around much today but if we can’t get things worked out quickly for you then we can go over things on skype on Monday afternoon if that suites you.

    Thanks,

    Stiofan

    May 26, 2019 at 10:03 am #489012

    Simon Harrison
    Expired Member
    Post count: 55
    This reply has been marked as private.
    May 26, 2019 at 6:34 pm #489069

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    How would you like me to proceed exactly?

    Stiofan

    June 17, 2019 at 7:29 am #493342

    Simon Harrison
    Expired Member
    Post count: 55

    Hi, I am now using V2, however, i notice that the listing’s social media links are not showing? Please advise how to make these show on the listing page.

    June 17, 2019 at 7:44 am #493350

    Alex Rollin
    Moderator
    Post count: 27815

    Social Links have been removed from GD because
    1) It is not a core feature and
    2) Lots of other plugins do it

    June 17, 2019 at 8:01 am #493358

    Simon Harrison
    Expired Member
    Post count: 55

    So,on the listing page on V2 it requests social media links. Are you saying, therefore, that I need to download another plugin for the links to show?
    If that is the case, which plugins are most compatible with GD?

  • Author
    Posts
Viewing 15 posts - 16 through 30 (of 31 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount