Manual Invoicing Payment Fails …

This topic contains 14 replies, has 3 voices, and was last updated by  Patrik 5 years ago.

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  • April 19, 2019 at 3:15 am #481679

    Mical Johnson
    Expired Member
    Post count: 45

    We recently tried to manually create an invoice from the WP backend and sent it to the client. Client received the email fine and found a link to pay. So they click on that link and reaches the payment screen. All the info is filled out perfectly but when the ‘Proceed to PayPal’ button is clicked, they get stuck with the following error:

    Error: The invalid invoice user id

    what does this mean? I’m including the necessary screenshots and the backend access … plz let us know how to resolve this.

    April 19, 2019 at 3:19 am #481680

    Mical Johnson
    Expired Member
    Post count: 45
    This reply has been marked as private.
    April 19, 2019 at 4:44 am #481699

    Guust
    Moderator
    Post count: 29970

    You need to make sure PayPal is active, and turn off the sandbox testing. Unless you have a special SandBox account, that setting does not work.

    Thanks

    April 30, 2019 at 12:25 am #483597

    Mical Johnson
    Expired Member
    Post count: 45
    This reply has been marked as private.
    April 30, 2019 at 12:26 am #483598

    Mical Johnson
    Expired Member
    Post count: 45

    April 30, 2019 at 12:33 am #483599

    Mical Johnson
    Expired Member
    Post count: 45

    Sorry about the video link. Some new images:

    April 30, 2019 at 2:30 pm #483687

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    May 7, 2019 at 4:34 pm #484964

    Mical Johnson
    Expired Member
    Post count: 45

    Ok, we are logged in as the user account that the invoice was sent to and we are still getting the ‘Invalid invoice user id’ …
    here is a video of that:

    At this point, we are requesting that you guys try from your end and let us know. You have all the access necessary. Thanx in advance.

    May 7, 2019 at 4:39 pm #484966

    Mical Johnson
    Expired Member
    Post count: 45

    Please add the https:// in front of the following to be able to watch the video:
    vimeo.com/332711671/4fdf4e4eea

    May 7, 2019 at 10:31 pm #485052

    Guust
    Moderator
    Post count: 29970

    Can you try this solution: https://wpinvoicing.com/support/topic/error-the-invalid-invoice-user-id-2/#post-2994

    Let us know.

    May 7, 2019 at 11:58 pm #485063

    Mical Johnson
    Expired Member
    Post count: 45

    Ok, I looked into that and that’s a lot of 3rd party code change that we’re not comfortable with. We’ve provided FTP and Admin access to our site above, could you plz help with the code update and let us know? Plz, let us know if you need any other access info. We’d appreciate this very much … Thanx again.

    May 8, 2019 at 12:25 am #485068

    Guust
    Moderator
    Post count: 29970

    WPinvoicing is our plugin so there is no third party code involved.
    I’ll get Patrik to update your site. Thanks

    May 8, 2019 at 9:37 am #485094

    Patrik
    Moderator
    Post count: 1971

    Hi,

    There is an Invoicing plugin update on your site so can I update the plugin and then make the changes regarding invalid user ID?

    Regards,
    Patrik

    May 9, 2019 at 5:18 am #485260

    Mical Johnson
    Expired Member
    Post count: 45

    You absolutely can … the only thing we are not ready to update at this point is the main GEO plugin, cuz that may have some breaking changes which we are not ready for just yet. But other than that we are good. Thanx again for all your help.

    May 9, 2019 at 7:19 am #485269

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I have updated the plugin and made the changes required for fixing the issue. Please review it and let me know if it works fine for you or not.

    Regards,
    Patrik

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