Map Marker Icon Bug

This topic contains 23 replies, has 4 voices, and was last updated by  Paolo 9 years, 9 months ago.

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  • June 20, 2014 at 2:10 pm #5277

    zeb@lazerbright.com
    Free User
    Post count: 51

    I’m having issues with my map markers.. I’m uploading custom markers (50 x 50 png) and after I label more than two categories with custom icons it starts placing whatever icon it wants, wherever (using other category’s icons). I don’t know how to fix this and I’m not going to try and explain this through a dang forum, please get some phone support for a new plugin this big, because I hate wasting my time with bugs that screw up the whole system with no way around… Please call me at 541.505.4225

    June 20, 2014 at 2:35 pm #5281

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Please private reply(tick box below textarea) with a link to your site and also wp-admin details and i will take a look.

    The forum let’s us provide clear answers and other users can learn from them also. Also i am guessing that’s and american number, i am in Scotland…

    Thanks,

    Stiofan

    June 20, 2014 at 3:03 pm #5285

    zeb@lazerbright.com
    Free User
    Post count: 51
    This reply has been marked as private.
    June 20, 2014 at 3:05 pm #5286

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    June 20, 2014 at 3:07 pm #5287

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please also provide an example of the problem.

    Thanks,

    Stiofan

    June 20, 2014 at 3:18 pm #5289

    zeb@lazerbright.com
    Free User
    Post count: 51
    This reply has been marked as private.
    June 20, 2014 at 3:28 pm #5290

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks i got in with that.

    Ok i changed one of that marker images and it seemed to work fine, to be honest i don’t understand why you mean, can you either list exactly how i can recreate the bug or do it your self and show me, everything seems to be working ok for me.

    Thanks,

    Stiofan

    June 20, 2014 at 3:50 pm #5293

    zeb@lazerbright.com
    Free User
    Post count: 51
    This reply has been marked as private.
    June 20, 2014 at 3:54 pm #5294

    zeb@lazerbright.com
    Free User
    Post count: 51

    Plus it extracts my OLD homepage (that doesn’t exist anymore) data and places it in the place listing details which is very strange…

    June 20, 2014 at 4:22 pm #5299

    zeb@lazerbright.com
    Free User
    Post count: 51
    This reply has been marked as private.
    June 20, 2014 at 4:44 pm #5300

    zeb@lazerbright.com
    Free User
    Post count: 51
    This reply has been marked as private.
    June 20, 2014 at 5:26 pm #5307

    zeb@lazerbright.com
    Free User
    Post count: 51

    Okay, reinstalled all the dummy data and its doing the same thing.. So check it out now. The icons its showing don’t exist in the category images at all..

    June 20, 2014 at 9:24 pm #5330

    zeb@lazerbright.com
    Free User
    Post count: 51

    The above problem is not resolved.. Also, how do I change the label on the “Places” and “Events”? I cant have them say Events and Places, how do I change them?

    June 21, 2014 at 10:12 am #5426

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi zeb,

    I understand your frustration but please be patient, we provide a support service that we can manage and afford, we don’t charge alot for support, we could not possibly provide phone support at the current cost.

    I know of no other user who has reported such problems, please be aware that on this forum you will be treated as you treat us, accusing our product of being full of bugs without explanation is not a good start.

    I clearly do not understand what problem you are facing here (i think i do but can’t replicate it) so please recreate the problem for me so i can see it, i can’t fix something i can’t see.
    You are saying that the map is showing the wrong markers, so please provide this information
    #1 the name of a listing affected
    #2 the url/pic/screenshot of the marker being shown by mistake
    #3 the url/pic/screenshot of the marker that should be shown.

    Please also list all other bugs you say you have found, the only way we can fix a fug is if we know about it 🙂

    Thanks,

    Stiofan

    June 21, 2014 at 7:18 pm #5485

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I just check the website and the plugin is working just as expected.

    Probably your frustration comes from your expectation of how the plugin should work.

    You have :

    2 categories, each with it’s marker.
    1 place assigned to both categories.
    the map is showing 1 place and both markers are there (of course), but being pointing to the same exact address they are one on top of the other.

    If you untick 1 category, you will see the corresponding marker disappear and the other one being unveiled.

    See image attached.

    Our support policy is cristal clear: https://wpgeodirectory.com/support-policy/

    We provide Support Services only through our Support Forums. We do not provide Support through any other channel (including, but not limited to direct e-mail, Social Networks, Skype or over the phone).

    Even bigger themes and plugins provider adopts similar support policy even though their product cost much more than ours.

    Thank you

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