map not working

This topic contains 17 replies, has 5 voices, and was last updated by  Kiran 5 years, 2 months ago.

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  • March 5, 2019 at 8:24 pm #472740

    lisec73
    Full Member
    Post count: 180

    Details page map and search page map is not working.

    When I try get directions, message is that it cannot find address.

    The search actually works correctly, so addresses definitely there.

    Issue persists when I am logged in as admin so presumably not caching.

    I have cleared all caches and redis have been disabled for a few days so should not be the issue.

    The map worked yesterday. Not sure if got to do with update??

    Thanks
    Lise

    March 5, 2019 at 9:42 pm #472770

    Richard Parry
    Expired Member
    Post count: 121

    I have the same problem after updating. Posting here so that you know that this is not happening to only one person. Richard

    March 6, 2019 at 7:22 am #472842

    Spencer Culpin
    Expired Member
    Post count: 54

    I have the same problem, maps have stopped working after the latest update.

    March 6, 2019 at 7:41 am #472846

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    please share site details so we can check on the issue on your site. It isn’t the same on every site and we need to take a look at yours.

    For bugs, you can always follow up with a private reply including the following info so we have what we need to look into the issue.

    WordPress Administrator Account Credentials
    WP Admin Login URL:
    Username:
    Password:

    SFTP / FTP Credentials
    Host URL:
    Port:
    Username:
    Password:

    Also, when there is a specific page involved, it really helps if you provide us with a direct link to the exact page where you are seeing the issue.

    Thanks

    March 6, 2019 at 8:16 am #472854

    Spencer Culpin
    Expired Member
    Post count: 54
    This reply has been marked as private.
    March 6, 2019 at 8:23 am #472858

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    March 6, 2019 at 8:24 am #472859

    Kiran
    Moderator
    Post count: 7069

    @richard,

    Please apply this patch
    https://github.com/AyeCode/geodirectory/pull/637/commits/aac07fbc40e7c397e67657eb841d8c3b8ddda61b
    Or
    Please open your own topic and post FTP credentials in a private reply.

    @Spencer
    Yes, i have fixed this on your site.

    Kiran

    March 6, 2019 at 9:09 am #472867

    Richard Parry
    Expired Member
    Post count: 121
    This reply has been marked as private.
    March 6, 2019 at 9:10 am #472871

    Kiran
    Moderator
    Post count: 7069

    @richard
    Please open own topic and post admin & FTP credentials there in a private reply.

    I will update from my side.

    March 6, 2019 at 9:26 am #472874

    Richard Parry
    Expired Member
    Post count: 121
    This reply has been marked as private.
    March 6, 2019 at 9:31 am #472875

    Richard Parry
    Expired Member
    Post count: 121
    This reply has been marked as private.
    March 6, 2019 at 10:06 am #472883

    Kiran
    Moderator
    Post count: 7069

    Hello @richard,

    You should not apply patch directly there. It may break site. thta’s why i asked for FTP credentials.

    You need:
    – Download file
    – Edit
    – Upload

    Please open own topic and post admin & FTP credentials there in a private reply.

    Kiran

    March 6, 2019 at 7:17 pm #473078

    lisec73
    Full Member
    Post count: 180
    This reply has been marked as private.
    March 6, 2019 at 8:17 pm #473125

    Alex Rollin
    Moderator
    Post count: 27815

    The address not found issue may be related to the Google Directions API not being attached to your Google Maps project.

    Try generating a new key to see if it fixes the issue.

    March 7, 2019 at 9:42 am #473301

    lisec73
    Full Member
    Post count: 180

    Hi
    I have attached a screenshot from my maps dashboard showing directions api being part of the api.

    I changed the api but as of right now does not seem to have made a difference.

    Worked fine before update. Not sure why that would stop my details and search page maps??

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