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Map not working

This topic contains 14 replies, has 3 voices, and was last updated by  Brenda van Ginkel 4 years, 5 months ago.

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  • November 12, 2019 at 8:55 pm #516834

    Brenda van Ginkel
    Expired Member
    Post count: 61

    I can’t publish a new listing that a member posted because when I click to set the address on the map, I get the message: Geocode was not successful for the following reason: REQUEST_DENIED

    What do I need to do to fix it?

    November 13, 2019 at 1:01 am #516847

    Alex Rollin
    Moderator
    Post count: 27815

    Usually that error means that the Geocoding API is not available for use. This is either because the API is not available with your key, or billing hasn’t been setup.

    Did you add a geocoding API key in

    GD – Settings – General – Show advanced – Geocoding key

    Use the button to make a new one, if needed.

    Use these instructions to add billing, if needed:
    https://wpgeodirectory.com/docs-v2/integrations/google/#tutorial

    If we need to take a look please share wp admin credentials in a private reply.

    November 13, 2019 at 2:21 pm #516967

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    November 13, 2019 at 6:58 pm #517006

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    November 14, 2019 at 12:46 am #517061

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    Yes, our team is worldwide.

    You will need to setup billing, or switch to using OSM.

    November 14, 2019 at 1:00 am #517065

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    November 14, 2019 at 1:12 am #517071

    Alex Rollin
    Moderator
    Post count: 27815

    OpenStreetMap

    November 14, 2019 at 1:39 am #517072

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    November 14, 2019 at 2:08 am #517074

    Alex Rollin
    Moderator
    Post count: 27815

    Did you use the button in the GD Settings to generate the key?
    If not, try that.

    Also, it can take a few minutes for a new key to work. Make sure to clear your cache.

    November 14, 2019 at 1:32 pm #517130

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    November 14, 2019 at 2:50 pm #517138

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    November 14, 2019 at 3:29 pm #517145

    Alex Rollin
    Moderator
    Post count: 27815

    Well, if your first key is restricted, using that key won’t fix the issue.

    You will need to go in and create the key manually, and then add the confirmed access to the Geocoding and timezone APIs to the new key.

    Make sure to use the same project where you have billing setup.

    Again, for the new geocoding key, make sure you don’t add referrer restrictions or the key won’t work.

    November 14, 2019 at 3:40 pm #517148

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
    November 14, 2019 at 5:02 pm #517169

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    November 14, 2019 at 8:56 pm #517217

    Brenda van Ginkel
    Expired Member
    Post count: 61
    This reply has been marked as private.
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