35% OFF EVERYTHING
WordPress 21st BIRTHDAY SALE
Buy Now

Map stuck in loading state

This topic contains 9 replies, has 3 voices, and was last updated by  Guust 7 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • December 13, 2016 at 2:51 pm #324244

    otd
    Buyer
    Post count: 41

    Hi,

    For some reason when I swapped over from http:// to https:// the map has stopped working. The large map at the top of the page seems to work fine, however the small map which is within the detail of the page gets stuck in the loading state.

    I have tried uninstalling and installing the plugin again but didn’t get any joy from this.

    December 13, 2016 at 6:37 pm #324366

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide a link and admin credentials in a private reply and we’ll have a look.

    Thanks

    December 14, 2016 at 10:14 am #324566

    otd
    Buyer
    Post count: 41
    This reply has been marked as private.
    December 14, 2016 at 12:18 pm #324622

    Guust
    Moderator
    Post count: 29970

    You have multiple plugins that use the Google Map API.
    All your GD plugins are a few versions behind, so update all of them first.
    You will need to add your licenses to GD > Auto updates/licenses.
    You can find them at https://wpgeodirectory.com/support/members/otd/downloads

    December 15, 2016 at 10:06 am #325093

    otd
    Buyer
    Post count: 41

    So how come some of the pictures are not loading then on the details page?

    December 15, 2016 at 10:13 am #325095

    otd
    Buyer
    Post count: 41

    All of the pictures are not showing whenever you click on a business?

    December 15, 2016 at 10:40 am #325101

    otd
    Buyer
    Post count: 41

    Also, I deactivated every single plugin on the site and removed all API keys and it still doesn’t load which makes me believe it’s something to do with the plugin itself?

    December 15, 2016 at 12:13 pm #325144

    Guust
    Moderator
    Post count: 29970

    You still have Google API called by both CM Maps Routes Manager and GD.
    You have not updated any of the GD plugins yet.

    Please update all your GD plugins first and then we can have another look.

    December 15, 2016 at 1:09 pm #325175

    otd
    Buyer
    Post count: 41
    This reply has been marked as private.
    December 15, 2016 at 2:29 pm #325240

    Guust
    Moderator
    Post count: 29970

    I am sorry, but I can only provide support for Free Users (non members) with a website where only the core plugin is installed and used. If addons are installed and used (even only one addon), the user will have to subscribe again before being able to receive support.

    So please renew your membership and update everything or disable all addons and then we can check any errors from the core plugin.

    Thanks

    https://wpgeodirectory.com/support-policy/

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket