Maps and compatibility errors

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: compatibility, contact form7, maps

Author

Posts
January 5, 2018 at 9:21 am #411504

Alexandre Bennat
Free User

Post count: 9

Hi,
I installed the following plugin on my wordpress 4.9.1
1- plugin GeoDirectory (free)
2- Addon “GeoDirectory Location Manager”

I have 2 problems :
1- The map I set doesn’t work –> the map display but the background is grey and nothing happen on the map. There are an infinite loader in the center of the map.

2- Furthermore, the plugin create a conflict with contact form7. I mean when The plugin geodirectory is activate, contact form7 doesn’t work properly. And when the plugin geodirectory is desactivate my contact form work properly.

How can I fix theses two problems ?

Please find attached the pictures that show the problem.

Thank you.
Best regards,

January 5, 2018 at 9:23 am #411507

Alexandre Bennat
Free User

Post count: 9

Likewise, as my attached files show, the picture I set on a place doesn’t display properly.

Best regards,

January 5, 2018 at 11:21 am #411520

Alex Rollin
Moderator

Post count: 27815

Hello!

Thank you for joining us here in the support forum.

1# Check again to make sure you have set the default location, and that you have a working google maps API key https://wpgeodirectory.com/docs/category/getting-started/

2# We will need access to the site to see what the conflict is.

Please create a private reply to share your site’s login URL along with a WP Admin account that we can use to diagnose the issue. You can also include FTP Access for the site folder, should deeper diagnosis be needed. Only staff can read your private reply.

Thanks, and looking forward to hearing back from you

January 5, 2018 at 1:27 pm #411537

Alexandre Bennat
Free User

Post count: 9

This reply has been marked as private.

January 5, 2018 at 1:34 pm #411538

Alexandre Bennat
Free User

Post count: 9

How can I set a private message ?

January 5, 2018 at 10:53 pm #411580

Guust
Moderator

Post count: 29970

You can set a private message by ticking the “Set as private reply” box when you post a message.
Please post your password in such a private message too.
Thanks

January 6, 2018 at 2:48 pm #411655

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

January 8, 2018 at 8:51 am #411890

Alexandre Bennat
Free User

Post count: 9

This reply has been marked as private.

January 8, 2018 at 11:42 am #411903

Guust
Moderator

Post count: 29970

Hi Alexandre, we need to do some debugging, can you please provide FTP details too.
Please leave the GD plugins active.

January 8, 2018 at 1:11 pm #411920

Alexandre Bennat
Free User

Post count: 9

This reply has been marked as private.

January 8, 2018 at 1:33 pm #411923

Kiran
Moderator

Post count: 7069

Hello Alexandre,

The map is loading fine now. You have done changes in plugin core file (plugins\geodirectory\geodirectory_template_actions.php) and it causing error in ajax response on the site.
I have put back that function code and now map is working fine.

Please do not make changes directly in plugin core files, it may affect plugin original functionality. You should use hooks(filters/actions) to do customization.

Thanks,
Kiran

January 8, 2018 at 4:10 pm #411954

Alexandre Bennat
Free User

Post count: 9

Hello Kiran,

It’s work properly ! Thanks a lot for your your reactivity.

Best regards,

January 9, 2018 at 4:53 am #412013

Kiran
Moderator

Post count: 7069

Thanks for letting us know 🙂
Author

Posts