Membership Problem

This topic contains 5 replies, has 3 voices, and was last updated by Alex Rollin 4 years, 11 months ago.

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Tagged: extensions, membership

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December 2, 2019 at 2:04 pm #519523

Simon Harrison
Expired Member

Post count: 55

Hi, I recently bought a one year membership. However, when I am trying to install Embeddable Ratings Badge on my site birminghambusinessdirectory.getseattleonline.com, through the extensions tab of Geodirectory, it takes me to the plugin homepage, and tells me that I need to purchase it again?

December 2, 2019 at 2:13 pm #519525

Kor
Moderator

Post count: 16516

Hi Simon,

Thanks for your post. You can activate the addon following the instructions here https://wpgeodirectory.com/docs-v2/addons/installing-addons/#licensing

December 2, 2019 at 2:42 pm #519529

Simon Harrison
Expired Member

Post count: 55

I think that maybe you didn’t understand the question, I cannot install the plugin, not activate it.

When I go to extensions tab, it won’t let me install it, when I try to download the file, it doesn’t come as a zip file to install

December 2, 2019 at 2:44 pm #519530

Simon Harrison
Expired Member

Post count: 55

Here are the screen shots, please help:

December 2, 2019 at 2:45 pm #519533

Simon Harrison
Expired Member

Post count: 55

So, I cannot install the plugin, when I click on install, it takes me to the plugin homepage and asks me to purchase it again….please help

December 2, 2019 at 4:10 pm #519555

Alex Rollin
Moderator

Post count: 27815

Please share WP Admin credentials in a private reply so we can take a look at the issue on your site.
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