Missing image?

This topic contains 15 replies, has 4 voices, and was last updated by  Stiofan O’Connor 7 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • November 30, 2016 at 11:10 pm #316165

    Gareth Gutteridge
    Expired Member
    Post count: 25

    Hi,

    If you look at this page http://mybs5.com/places/united-kingdom/city-of-bristol/bristol/computer-repairs-1/cheapgeek/

    you will see just above “church road” that there is a missing image. I cant seem to work out what its meant to be.

    How do i remove this? or how would i fix this potential issue?

    December 1, 2016 at 5:07 am #316347

    Kor
    Moderator
    Post count: 16516

    Hi Gareth,

    That’s actually an image from Google map and it looks like you’re having an issue with the Google API as I’m able to see this console error. http://prntscr.com/ddwqul . Could you double check on it?

    Thanks!

    December 1, 2016 at 8:53 pm #316848

    Gareth Gutteridge
    Expired Member
    Post count: 25

    I remade my API key, but surely that shouldn’t be the issue. The main page has google maps and it works. the side bar of the very same page i linked has a map that works.

    Where should i look for issues?

    All info on Design > Map look ok?

    December 1, 2016 at 10:22 pm #316871

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    is everything updated? That was a bug in an old version of Whoop.

    Let us know and if it is, please provide admin credentials in a private reply, so that we can investigate.

    Thanks

    December 1, 2016 at 10:53 pm #316881

    Gareth Gutteridge
    Expired Member
    Post count: 25
    This reply has been marked as private.
    December 2, 2016 at 4:19 pm #317488

    Paolo
    Site Admin
    Post count: 31206

    Are all API enabled for your Google Maps API key? For that image you need the static maps API enabled.

    Please check the very bottom of this doc : https://wpgeodirectory.com/docs/add-google-api-key/

    where it says: 2. Make sure the below APIs are enabled:

    Let us know,

    Thanks

    December 13, 2016 at 7:47 pm #324403

    Gareth Gutteridge
    Expired Member
    Post count: 25

    I have completed all of the information in the tutorial and enabled one item which was disabled, all of the APIS are now allowed.

    The issue still persists I’m afraid to say. Could you log in and check if i’ve missed something? I’m stumped.

    Cheers 🙂

    December 13, 2016 at 8:08 pm #324406

    Gareth Gutteridge
    Expired Member
    Post count: 25

    Infact following the instructions has now cause every single map on the website to stop working.

    December 13, 2016 at 8:26 pm #324415

    Paolo
    Site Admin
    Post count: 31206

    Please provide a screenshot of your Google Developers Console and API settings.

    Also provide new admin credentials, the one above are no longer admin and we can’t check your settings.

    Thanks

    December 13, 2016 at 8:31 pm #324417

    Gareth Gutteridge
    Expired Member
    Post count: 25
    This reply has been marked as private.
    December 13, 2016 at 9:01 pm #324423

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please add the HTTP referrers as indicated in the docs.

    *.mybs5.com/*
    mybs5.com

    I’m getting invalid username/password now, so I can’t check if there are blank space before or after the api key copied in your settings.

    Let us know,

    December 13, 2016 at 9:51 pm #324428

    Gareth Gutteridge
    Expired Member
    Post count: 25
    This reply has been marked as private.
    December 13, 2016 at 9:54 pm #324429

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    the static image that is not appearing is still due to the API keys being wrong.

    You need to add this:

    *.mybs5.com/*

    not .mybs5.com/ nor any other variation, just:

    *.mybs5.com/*
    and
    mybs5.com

    Without fixing that it won’t work.

    December 13, 2016 at 9:56 pm #324434

    Paolo
    Site Admin
    Post count: 31206

    I see all maps are working now… I guess you fixed the API settings. It may takes up to 10 minutes to resolve.

    Thanks

    December 13, 2016 at 9:56 pm #324435

    Gareth Gutteridge
    Expired Member
    Post count: 25

    I fixed it without doing the above, thank you.

    The issue was is i was looking at your documentation and on this page https://wpgeodirectory.com/docs/add-google-api-key/ it doesn’t mention enabling static pages api, you did though i just overlooked it.

    This is what i get for believing documentation over humans, sorry.

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 16 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket