Multiple Image Uploads Not Working Fully

This topic contains 7 replies, has 2 voices, and was last updated by  Guust 4 years, 3 months ago.

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  • January 31, 2020 at 11:39 am #528205

    Dave
    Full Member
    Post count: 205

    Hi guys,

    When users try to upload multiple images to a listing, it doesn’t save them all when they publish the listing.

    https://whatsonhub.co.uk/places/united-kingdom/east-riding-of-yorkshire/giselles/

    I’ve just created this one using the frontend form, added 12 images as allowed in my package settings. After I clicked submit and put it live, I went to the listing and it’s only saved 6 of the images I uploaded.

    I’ve had a few customers complain about the same thing.

    Can you help?

    Thanks,
    Dave

    January 31, 2020 at 11:40 am #528206

    Dave
    Full Member
    Post count: 205
    This reply has been marked as private.
    January 31, 2020 at 12:40 pm #528214

    Guust
    Moderator
    Post count: 29970

    People just need to be patient and wait for files to upload …
    I added a test listing from the front, and all went ok: https://whatsonhub.co.uk/wp-admin/post.php?post=66781

    Thanks

    January 31, 2020 at 12:46 pm #528215

    Dave
    Full Member
    Post count: 205

    Hi Guust,

    Not sure what link you sent me, but there’s no test listing there.

    Also, I tested it myself personally, and thought that could also be the issue with not waiting long enough to upload. So I waited a long time, for each file to upload properly. I filled in a couple of extra fields once the uploads were complete too. The images were only small files too. Trust me, it didn’t work.

    Please can you help and take another look?

    I’d recommend starting from this link:
    https://whatsonhub.co.uk/add-listing/?listing_type=gd_place and uploading the maximum 12 images. You’ll need to select a Premium listing package first, and then use GOLDCUSTOMER discount code at the checkout to send it live.

    Thanks,
    Dave

    January 31, 2020 at 12:59 pm #528217

    Dave
    Full Member
    Post count: 205

    I’ve just found your test…

    Firstly, that’s via the backend admin panel. It’s the frontend form that causes the issue.

    Also, you might see that it seems to be uploading multiple versions of the same image creating loads of duplicate images on my server.

    Can you take a look at that also please?

    Thanks,
    Dave

    January 31, 2020 at 1:24 pm #528223

    Guust
    Moderator
    Post count: 29970

    The listing was added from the frontend.
    The creation of multiple sized thumbnails of uploaded images is default behaviour, to enable the best fit to be loaded depending on the pages.

    Thanks

    January 31, 2020 at 1:30 pm #528225

    Dave
    Full Member
    Post count: 205

    Ok thanks. Can you please take another look at the image uploads where not all 12 get uploaded?

    Thanks,
    Dave

    January 31, 2020 at 1:42 pm #528229

    Guust
    Moderator
    Post count: 29970

    Make sure to refresh:
    https://whatsonhub.co.uk/places/united-kingdom/east-riding-of-yorkshire/giselles/

    Delete the extra images I added from the front.

    Also tested again from front with coupon: https://whatsonhub.co.uk/places/united-kingdom/aberdeen-city/test-2/

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