My membership dissappeared

This topic contains 4 replies, has 2 voices, and was last updated by  Patricia Jassova 6 years, 4 months ago.

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  • November 29, 2017 at 8:46 pm #407530

    Patricia Jassova
    Free User
    Post count: 2

    27 Nov 2017 I bought 4 months membership (single). Today I logged in again here and there is nothing. It says “no active membership ” or “you have not purchased any downloads”. I have an invoice that I completed the payment (not sure if I can publish license key here) on my e-mail and also I got another e-mail with all the links of zip files, when I click on it it says “Sorry, your link has expired”. What should I do?

    November 29, 2017 at 9:05 pm #407536

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    there is no purchase made on the 24th under your username/email.

    When this happen, normally the user created 2 accounts and is trying to login with the wrong one.

    Is it possible that you bought while logged in under a different account? Do you have an other email address that you use?

    Something that would help figure this out would be a copy of your receipt.

    Let us know,

    Thanks

    November 29, 2017 at 9:13 pm #407540

    Patricia Jassova
    Free User
    Post count: 2
    This reply has been marked as private.
    November 29, 2017 at 9:17 pm #407542

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    that is a receipt for UsersWP : http://userswp.io/

    Our User profile plugin that include the GeoDirectory integration, not GeoDirectory and all its add-ons.

    If you wish, we can refund the purchase of UsersWP, so that you can purchase GeoDirectory instead.

    Let us know,

    Thanks

    November 30, 2017 at 10:36 am #407592

    Patricia Jassova
    Free User
    Post count: 2
    This reply has been marked as private.
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