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neighborhood and city fields error

This topic contains 7 replies, has 2 voices, and was last updated by  Alex Rollin 5 years, 1 month ago.

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  • March 19, 2019 at 11:44 am #475320

    Alexandre Litwinski
    Free User
    Post count: 7

    When i input the brazilian address the plugin get the neighborhood instead of city. Typing US address it works fine.

    March 19, 2019 at 1:03 pm #475337

    Alex Rollin
    Moderator
    Post count: 27815

    Wikipedia says it is a neighborhood, too
    https://en.wikipedia.org/wiki/Copacabana,_Rio_de_Janeiro

    Are you using OSM or Google?
    Please share WP Admin so we can take a look.
    Any other entries not right?

    March 19, 2019 at 8:11 pm #475434

    Alexandre Litwinski
    Free User
    Post count: 7

    I’m using google. “Copacabana” really is neighborhood, the problem is “Copacabana” appears in “City” field instead neighborhood field.

    March 20, 2019 at 4:48 pm #475557

    Alex Rollin
    Moderator
    Post count: 27815

    The developers can take a look at your site to see if there is a workaround. Please share your WP Admin credentials and login URL in a private reply.

    March 20, 2019 at 6:56 pm #475584

    Alexandre Litwinski
    Free User
    Post count: 7
    This reply has been marked as private.
    March 20, 2019 at 10:04 pm #475615

    Alex Rollin
    Moderator
    Post count: 27815

    Can you tell me the steps to recreate?

    It looks like you have disabled the update of the address by moving the pin. That is probably a good setting to use, but may not add more neighborhoods.

    March 21, 2019 at 10:52 am #475699

    Alexandre Litwinski
    Free User
    Post count: 7

    Sure. Lets use this address as exemple: Av. Atlântica, 1702 – Copacabana, Rio de Janeiro – RJ, 22021-001

    “Atlântica” is the avenue name
    “1702” is the address number “Copacabana” is the neighborhood
    “Rio de Janeiro” is the city name
    “RJ” means “Rio de Janeiro”, is the state name
    “22021-001” is the zip code.

    When i input the full address in the address field (endereço in portuguese) it is what happens:

    1) It remove the “number” from the address
    2) It put neighborhood name (copacabana) in city field
    3) It leaves clear neighborhood field

    Thanks

    March 21, 2019 at 3:50 pm #475733

    Alex Rollin
    Moderator
    Post count: 27815

    Did you not adjust any of the settings on the Locations tab?
    I mean, how do you have them set to see that behavior?

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