never ending loadings of image slider and google map on listing details

This topic contains 11 replies, has 3 voices, and was last updated by  Kiran 6 years, 11 months ago.

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  • April 26, 2017 at 12:59 pm #375483

    wci
    Expired Member
    Post count: 1035

    Dear support team,

    I have the issue of never ending loadings of image slider and google map and not able to open the google analytic on listing details page.

    URL >
    Screen shot > https://www.screencast.com/t/W8IbGwlf
    Screen shot 2 > https://www.screencast.com/t/R6UopZXlRZ5m
    Screen shot 3 > https://www.screencast.com/t/BhoT8wTF

    The strange thing is, while edit the listing the map is working and go to preview then the image slider is working too.
    Screen shot > https://www.screencast.com/t/sKwcH3j2VR
    Screen shot 2 > https://www.screencast.com/t/xUxesEHI3e

    Looking forward to your help.

    BR, Alex

    April 26, 2017 at 1:11 pm #375485

    wci
    Expired Member
    Post count: 1035
    This reply has been marked as private.
    April 26, 2017 at 1:53 pm #375512

    Kiran
    Moderator
    Post count: 7069

    Hi Alex,

    There is JavaScript error(see attachment) on that page and it breaks rest of JavaScript on the page.

    Fix that JavaScript error or disable that plugin/code and let us know if error still exists.

    Thanks,
    Kiran

    April 26, 2017 at 3:16 pm #375528

    wci
    Expired Member
    Post count: 1035

    Hi Kiran,

    thanks for response, but even if I de-activat all existing plugins except geodirectory, then it is not working.

    Issue is still there > screen shot > https://www.screencast.com/t/x1RGDVcDvi

    Please advice, may this has to do with the upgrade itself?

    BR, Alex

    April 26, 2017 at 4:22 pm #375550

    Paolo
    Site Admin
    Post count: 31206

    Nobody else is reporting this, so it’s something unique to your website…

    did you clear your browser cache before testing after disabling all plugins?

    April 27, 2017 at 5:43 am #375669

    wci
    Expired Member
    Post count: 1035

    Hi again,

    I found out, that if google chrome Ver. 57.0.287.133 (64-bit) cache is deleted and not logged in, then it is working, but after login not.

    Looking forward to your feedback!

    BR, Alex

    April 27, 2017 at 6:07 am #375672

    Kiran
    Moderator
    Post count: 7069

    Hi Alex,

    When logged in seen few Javascript errors in firebug console log.
    So you have to disable all non GD plugins one by one to see which plugin causing JS errors. If you have done this let us allow to do this from our side.
    We require FTP details to look into more.

    Thanks,
    Kiran

    April 27, 2017 at 8:13 am #375687

    wci
    Expired Member
    Post count: 1035

    Hi Kiran,

    I could have found out that it is related to the “profit builder” plugin which is an page editor.

    How we may solve this issue, any suggestions?

    BR, Alex

    April 27, 2017 at 8:16 am #375688

    wci
    Expired Member
    Post count: 1035
    This reply has been marked as private.
    April 27, 2017 at 10:21 am #375706

    Kiran
    Moderator
    Post count: 7069

    Hi Alex,

    Check in backend settings if is there any setting to disable profile builder page editor on particular page.
    If not any such settings then ask “profile builder” plugin owner for support. You can ask them how to disable page builder page editor for particular page or for front-end.

    Thanks,
    Kiran

    April 29, 2017 at 7:55 am #376064

    wci
    Expired Member
    Post count: 1035

    Hi Kiran,

    I have asked a web developer who identified that the problem comes out from the “chart.js” file of profit builder plugin which includes some failure.

    I have asked profit builder support to adjust within this thread thread, but they state they will not change anything as this would mean a customization for us.

    HMM – We will now adjust that file by ourself to fulfill our current approach to use the plugin together with geodirectory and will be in need to adjust again and again when new updates occur.

    Anyway thanks again for trying to help me and point me in right direction.

    BR; Alex

    May 1, 2017 at 3:42 am #376298

    Kiran
    Moderator
    Post count: 7069

    Thanks for letting us know

    Kiran

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