New customers being charged twice after joining site

This topic contains 12 replies, has 3 voices, and was last updated by  Patrik 5 years, 9 months ago.

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  • #434539

    Vladimire Calixte
    Free User
    Post count: 85

    We having a strange billing issue with PayPal Pro. When new customers create their listing, they are being charged immediately and then again 1 day later. The billing cycle set up is monthly. At PayPal the recurring billing gets added as monthly. PayPal support says they are being sent 2 variables from out site – ‘initial amoun’t and ‘profile start date’ (which is a day after joining) and each of these triggers a charge. We need to bill an initial amount and then not charge again until the next month. What is happening? Please help.

    THIS IS URGENT!

    #434548

    Paolo
    Site Admin
    Post count: 31206

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    #434552

    Vladimire Calixte
    Free User
    Post count: 85
    This reply has been marked as private.
    #434624

    Patrik
    Moderator
    Post count: 1971

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    #434651

    Vladimire Calixte
    Free User
    Post count: 85
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    #434652

    Vladimire Calixte
    Free User
    Post count: 85
    This reply has been marked as private.
    #434653

    Vladimire Calixte
    Free User
    Post count: 85
    This reply has been marked as private.
    #434654

    Patrik
    Moderator
    Post count: 1971
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    #434665

    Vladimire Calixte
    Free User
    Post count: 85
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    #434666

    Patrik
    Moderator
    Post count: 1971

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    #434669

    Vladimire Calixte
    Free User
    Post count: 85

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    #434679

    Vladimire Calixte
    Free User
    Post count: 85

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    #434689

    Patrik
    Moderator
    Post count: 1971

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