New license errors

This topic contains 8 replies, has 2 voices, and was last updated by  lampshade 5 years, 4 months ago.

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  • January 2, 2019 at 2:16 pm #461119

    lampshade
    Expired Member
    Post count: 129

    Hello:
    I purchased a new license and received a confirmation page. So I have my license numbers.

    HOWEVER, I am experiencing error messages reminding me to “renew my license”. I posted yesterday a list of issues under the general discussion category with the topic title “licensing”. When I checked for a reply, I noted that I am listed as as expired member.

    Any suggestions?
    Thank you

    January 2, 2019 at 5:19 pm #461130

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello again,

    I am thinking you might have a different account with a different email, if you can post one for the licence keys you received in ur email in a private reply i’ll check things.

    Thanks,

    Stiofan

    January 2, 2019 at 5:29 pm #461132

    lampshade
    Expired Member
    Post count: 129
    This reply has been marked as private.
    January 3, 2019 at 9:32 am #461270

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    January 3, 2019 at 6:56 pm #461349

    lampshade
    Expired Member
    Post count: 129
    This reply has been marked as private.
    January 3, 2019 at 7:33 pm #461353

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You want to continue with that account or do u prefer i merge them?

    Stiofan

    January 4, 2019 at 2:33 pm #461498

    lampshade
    Expired Member
    Post count: 129

    Stiofan:
    I don’t mind of you merge them. What ever you think is the best option at this point.
    Thanks
    Lampshade

    January 7, 2019 at 2:12 pm #461954

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have now moved that purchase from that use to this user, you will likely have new licence keys that need to be used, these can be found in your download area.

    Thanks,

    Stiofan

    January 9, 2019 at 5:41 pm #462360

    lampshade
    Expired Member
    Post count: 129

    Stiofan:
    Thank you!

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