Ninja Forms Enquiry Button

This topic contains 7 replies, has 4 voices, and was last updated by  Kiran 4 years, 10 months ago.

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  • June 27, 2019 at 5:29 am #495073

    Katie Lidgard
    Expired Member
    Post count: 188

    We’re moving to a new theme (Extra) and are running through tests in a staging environment. Everything appears to be working ok with GeoDirectory, but we have hit a snag with the Ninja Form Contact Form. It was working ok in the old theme (using Sidebar widget GD > Ninja Forms), but is no longer working properly. Now when you click on the button in the sidebar, it starts loading the lightbox popup – you see white spinning arrows with a black screen, but nothing further happens and the form does not display.

    I’ve tried setting up the contact form in a few different methods, as described in your documentation
    https://wpgeodirectory.com/docs-v2/integrations/ninja-forms/
    – GD > Ninja Forms Widget
    – Shortcode: Lightbox Button on Sidebar
    – Shortcode: Lightbox Button on Detail page

    but get the same problem with all of these methods.

    The following console error displays:
    admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 ()

    We would really appreciate any assistance you can offer. Thanks.

    June 27, 2019 at 5:32 am #495075

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    June 27, 2019 at 8:20 am #495100

    Alex Rollin
    Moderator
    Post count: 27815

    Please share FTP so we can debug the issue

    “WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:”

    June 27, 2019 at 11:09 am #495145

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    June 27, 2019 at 6:30 pm #495258

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve alerted the developers, they’ll look and let us know what the problem is as soon as possible.

    Thanks for your patience,

    July 2, 2019 at 1:11 pm #495888

    Kiran
    Moderator
    Post count: 7069

    Hello Katie,

    I checked and found something conflicts with popup request.

    FTP credentials you provided are not working, please check.

    Thanks,
    Kiran

    July 4, 2019 at 10:40 am #496243

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    July 4, 2019 at 1:20 pm #496269

    Kiran
    Moderator
    Post count: 7069

    Hello Katie,

    Issue has been fixed.

    There are some PHP errors and one of those error breaking Ninja Form.

    During debug found following errors in debug.log

    

    1) PHP Fatal error:  Uncaught Error: Call to undefined function et_is_ab_testing_active() in /wp-content/themes/Extra/includes/core.php:370

2) PHP Warning:  include_once(): Failed opening '/includes/template-tags.php' for inclusion in /wp-content/themes/Extra-playing-in-puddles/functions.php on line 24
    

    1) was breaking Ninja Form popup, i have fixed it by replacing that line with 
    

    'is_ab_testing_active'         => function_exists( 'et_is_ab_testing_active' ) && et_is_ab_testing_active(),
    

    2) is not affecting Ninja Form popup but you should fix it.
    

    Best Regards,
    
Kiran
    

		
	
    


    

			
		
	
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