Ninja Forms Popup Not Working

This topic contains 8 replies, has 4 voices, and was last updated by  Kiran 4 years, 8 months ago.

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  • April 24, 2020 at 11:04 pm #542427

    Paul
    Lifetime Member
    Post count: 139

    Hi,
    I’m having a problem with the ninja forms contact form not loading. It just gives a black popup and doesn’t spin the circle arrow. It started as intermittent but now seems to be happening often. Occasionally it will load, but I have been testing it with multiple users and many have reported the problem.

    Can you help me hunt down the problem? I’ve updated all themes and plugins.

    April 24, 2020 at 11:06 pm #542429

    Paul
    Lifetime Member
    Post count: 139
    This reply has been marked as private.
    April 24, 2020 at 11:07 pm #542430

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 25, 2020 at 12:25 am #542442

    Paul
    Lifetime Member
    Post count: 139
    This reply has been marked as private.
    April 25, 2020 at 12:47 am #542444

    Guust
    Moderator
    Post count: 29970

    Works fine for me. Some caching issue?

    April 25, 2020 at 12:50 am #542446

    Paul
    Lifetime Member
    Post count: 139

    Yeah Guust, that’s what I thought, but I cleared every cache I can think of and it hasn’t resolved the issue. Ninja forms doesn’t use caching do they?

    April 25, 2020 at 1:05 am #542448

    Paul
    Lifetime Member
    Post count: 139

    While researching I found a feature in Ninja Forms called “HIDE SUCCESSFULLY COMPLETED FORM?”. It was on. Wondering if that could have been the problem. Would you mind trying to replicate my problem on multiple browsers? We had the most trouble in Firefox.

    April 25, 2020 at 5:24 am #542470

    Guust
    Moderator
    Post count: 29970

    I can replicate it in Firefox.
    There are so many possibilities for conflicts with the number of plugins you have, and the caching of your managed hosting.
    I suggest to start with de-activating plugins until you find the conflict.
    i’ll get the developers to have a look too in case they have anything to add.
    Thanks

    April 27, 2020 at 6:33 am #542731

    Kiran
    Moderator
    Post count: 7069

    Hi P B,

    Try solution provided at here and let us know how it goes https://wpgeodirectory.com/support/topic/claim-listing-form-currently-under-revision/#post-538699

    Kiran

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