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No license key fields on plugin page

This topic contains 3 replies, has 2 voices, and was last updated by  Kor 4 years, 11 months ago.

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  • December 3, 2019 at 5:25 pm #519758

    Barbara Magee
    Expired Member
    Post count: 146

    I purchased a one year subscription as renewal but after going through a process several times to enter keys on the plugin page, no luck. I tried with Advanced Search, Events and Geodirectory plugins.

    cleared cache
    deactivated plugin
    refreshed plugin page
    license key field doesn’t show up

    Is that the correct process? Anything else I should be doing?

    Thanks!

    December 3, 2019 at 6:19 pm #519767

    Kor
    Moderator
    Post count: 16516

    Hi Barbara Magee,

    Thanks for your post. Please go through this and see if it helps. https://wpgeodirectory.com/docs-v2/addons/installing-addons/#missing

    December 3, 2019 at 11:49 pm #519807

    Barbara Magee
    Expired Member
    Post count: 146

    Do I also need to enter my new membership key in WPAdmin/Geodirectory/Extensions/Membership? Just trying to clarify if it’s my system or some requirement by GD that is preventing me from entering that new key.

    December 4, 2019 at 9:11 am #519844

    Kor
    Moderator
    Post count: 16516

    Hi Barbara,

    Yes, you can insert your membership over there. Please refer to this section of the documentation that explains more about this https://wpgeodirectory.com/docs-v2/addons/installing-addons/#members

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