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No Password Email Sent

This topic contains 29 replies, has 9 voices, and was last updated by  Garry Hinitt 9 years, 5 months ago.

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  • August 11, 2014 at 7:30 am #11595

    rockhopper
    Free User
    Post count: 53

    Hi, I am trying to register as a new user and using one of my email addresses (not an email address I used to set up the directory). When I input my email address and full name there is a notice saying that a password has been sent to me by email but I am not receiving the password email.

    Also I when I retry to register with the same email address and name I am not getting an already registered error message.

    Help please. Thanks.

    Les

    August 11, 2014 at 9:47 am #11609

    Vikas
    Full Member
    Post count: 1128

    Did u check spam folder of your email client too please ?

    August 11, 2014 at 10:01 am #11610

    rockhopper
    Free User
    Post count: 53

    Hi Vikas,

    Yep, I have checked trash and spam, sorry nothing there.

    August 11, 2014 at 11:33 am #11619

    Simone
    Expired Member
    Post count: 3515

    Hi Les, did you ever get an email from your website ? (I mean using the standard WordPress notifications). It could be something with your host, having issues with phpmail. Try to use a SMTP plugin, e.g. this one .
    S.

    August 13, 2014 at 11:39 am #11849

    Nick
    Expired Member
    Post count: 27

    Hi, I have had similar issue & have used smtp plugin as above, the test email works fine but when no email sent to new user or for request new password, I just get email:
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    user@email.co.uk
    SMTP error from remote mail server after end of data:
    my SMTP Host details
    550 Messages should have one or no To headers, not 2.

    August 13, 2014 at 1:33 pm #11876

    Simone
    Expired Member
    Post count: 3515

    That error could be possibly happening due to a remote server rejection (not on your side). The server could be reject the email if your host/domain is not “trusted” or if it contains unwanted keywords

    August 13, 2014 at 2:09 pm #11886

    Nick
    Expired Member
    Post count: 27

    Thanks but I have tried to a few different email addresses that work with messages sent direct from the email set for the site & with test messages from SMTP plugin, I don’t think it could be unwanted keywords either as GD Notification Options are as default settings. Do you have any other ideas?

    August 13, 2014 at 2:14 pm #11887

    Simone
    Expired Member
    Post count: 3515

    Oh, I haven’t see the error on the last line of your previous message.
    Somehow the script is adding two “To:” headers, that’s why the email is being rejected.

    Is there a way you can debug the output of the SMTP plugin? (or you can try another SMTP plugin and see if this is happening only with the plugin you’re using). Try with this one

    August 13, 2014 at 2:23 pm #11889

    identity
    Lifetime Member
    Post count: 445

    Also might want to try the Mail Bank plugin.

    cheers

    August 13, 2014 at 2:26 pm #11891

    Nick
    Expired Member
    Post count: 27

    I have already tried with Wp Mail Bank & had the same error & tried different Encryption & Authentication settings, cant see how to fix the “To:” headers.

    August 13, 2014 at 2:42 pm #11893

    Simone
    Expired Member
    Post count: 3515

    Did you try with Easy SMTP Mail? I tried now on my test site and it works like a chram (using GMAIL as SMTP)

    August 13, 2014 at 3:35 pm #11901

    Nick
    Expired Member
    Post count: 27

    Tried this with usual mail & I get same ‘error 550 Messages should have one or no To headers, not 2.’

    Thought I would try Gmail but after getting Application / device sign-in attempt (prevented) from gmail,so I changed gmail security settings but Test email process still failed.

    August 13, 2014 at 3:39 pm #11903

    Simone
    Expired Member
    Post count: 3515

    That’s very strange, I’ve tried with more than one email (not GMAIL too) and each notification works fine (new user registration, forgot password etc).
    Are all your GD plugins up to date?

    August 13, 2014 at 3:52 pm #11907

    Nick
    Expired Member
    Post count: 27

    Yes set to auto update & I have only had GD installed for about a week

    August 14, 2014 at 8:24 am #12003

    Nick
    Expired Member
    Post count: 27

    Working ok now, after changing to another email address. Could it have been the email that I had been using was from the same as the domain name? Yes very strange

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