No records found error ONLY on home page map

This topic contains 20 replies, has 5 voices, and was last updated by  Stiofan O’Connor 6 years, 4 months ago.

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  • #409133

    mirandajones
    Buyer
    Post count: 10

    Hi, Stiofan — I don’t think we were necessarily running out of date plugins, but we wanted to renew everything when our yearly subscription renewed. My earlier post was worded poorly.

    My more techy colleague tried to troubleshoot server permissions on the map issue, and even though he followed all the suggestions you gave (including deleting BuddyPress), the problem persists.

    He did notice that popups on the map weren’t working if someone was logged out of our site, and traced that to a “brute force” security feature that we’d previously enabled on our site because of some bot hacking issues. But fixing the popup errors didn’t fix the map issue.

    Any additional thoughts? Thanks for your work on this.

    #409163

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Have you updated our plugins? Le us know and we will be happy to take a look.

    #409204

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello, has the FTP login changed? I can’t seem to login anymore.

    Stiofan

    #409529

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello, please provide working FTP details and we can have a looks at this 🙂

    Thanks,

    Stiofan

    #409710

    mirandajones
    Buyer
    Post count: 10
    This reply has been marked as private.
    #409724

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You don’t have GD events installed and its missing a section of the events table.
    Did u create a CPT called events or did u install and then delete events?

    Either way please install events and activate it, if you still have problems then try running GD Tools>Clear all version numbers.

    Thanks,

    Stiofan

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