1. If you have two maps on the same page, for example a large wide map on top of content and a small map in the right sidebar then it’s only clustering the small map in right sidebar but not the large map.
2. If you click on “Pinpoint” for a listing and if you have two maps on the same page than it’s pinpointing on the map where Marker Cluster is working, in this example the small map in the right sidebar.
To open a new support ticket, first select the relevant forum and then click the "New Post" button. Example: You need support for the core plugin? Click on Core Plugin support and click on the "New Post" Button.