Not getting a payment checkout window

This topic contains 7 replies, has 3 voices, and was last updated by  Guust 7 years, 6 months ago.

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  • #294855

    macmizer
    Expired Member
    Post count: 22

    We are trying to use Stripe to accept recurring payments for membership. One of your product pages or docs stated that recurring payments is only available with Paypal. Is that still the case? We do not use paypal nor do we want to.

    When we test doing a checkout we never see the payment section/page to enter a payment method or our credit card info.

    How can we get the checkout process to work?
    We are not seeing anything related to a place to enter credit card info. When we add a listing and preview it, we then click the button labeled Confirm Preview & Go to Checkout we are redirected to the home page of our site.

    We are running version 1.6.5 of WP Geodirectory.

    #294864

    Guust
    Moderator
    Post count: 29970

    You have activated and configured the Stripe addon?
    And check your GD pages at GD Tools, and your GD Permalinks.

    #295223

    Paolo
    Site Admin
    Post count: 31206

    p.s. you should really keep both GD and all add-ons updated. 1.6.5 is 5 version old…

    #295411

    macmizer
    Expired Member
    Post count: 22

    Guust I stated in my original support ticket that I have the stripe activated. When you say check GD Pages at GD Tools and GD Permalinks, what does that mean? Your response is very vague. You say “check” but don’t say check for what.

    Let me also state that I would think you know it is obvious that we have the Stripe installed, configured and activated. Secondly, you never answered the first part of my question/post where I asked if Stripe supports recurring payments. I replied to the email I received from you today but it was rejected because we have to go to the post on the forum to reply. Your original response to me earlier today should state that we should not respond to the email notifications we get. Just wasted an entire day and I still don’t have the answers I asked about.

    Regards,
    Robert Knowles

    #295413

    macmizer
    Expired Member
    Post count: 22

    Guust, you sent another response a little while ago where you stated that “p.s. you should really keep both GD and all add-ons updated. 1.6.5 is 5 version old…”

    What is your definition of old? We just bought the software in July or August and since then you have come out with 5 version upgrades. That is 5 upgrades since July/August. I took a look at the upgrades and you made 3 version releases in September and 2 in October. My issue has been happening since I bought the software. We did not report it sooner as we were working on a brand new website with many other features besides having the Geodirectory. My point is that my definition of old is not 2 or 3 months. We run many websites for many clients and to have your product with 5 upgrades in 2 or 3 months and having to juggle all the other updates of plugins and upgrades of WP core, the amount of updates you make seems a little much. IN September you could not have made a single upgrade? In your change logs with the different versions it does not state if a person can upgrade from 1.6.5 to 1.6.10 directly or if an incremental has to be done.

    Another thing I would like to tell you is that I did check the plugins installed on our site in order to see if any were out dated and none of them state they are out dated. However your website shows that the core WP Geo product is at 1.6.10. Why is my site not telling me that my GEO core and plugins are outdated?

    You mentioned that I should keep them updated but I did not see in your short response that if I do upgrade to the latest version of plugins will it fix my issue I initially reported.

    #295415

    macmizer
    Expired Member
    Post count: 22

    I can tell you I went to permalinks and see that
    GD Home page is not set but that is because we use our own home page.

    I also checked GD Tools. Only issue I saw was that the GD Home Page is missing. This is because I don’t use it and we have our own home page.

    #295419

    Guust
    Moderator
    Post count: 29970

    Can you please post your URL and WP admin details in a private reply so we can review your settings.

    #295803

    Guust
    Moderator
    Post count: 29970

    Stripe does support recurring charges but that should be clear when you add a price package.
    That is why we need to check your settings, then we can solve it straight away.

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