Not getting notified about new submissions

This topic contains 15 replies, has 4 voices, and was last updated by  Alex Rollin 5 years ago.

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  • April 4, 2019 at 1:58 am #478069

    MC1171611
    Full Member
    Post count: 180

    Hi guys,

    I’m not getting any email notifications when a new listing is submitted (in “Pending Review” status). Am I missing something? I poked through all the settings and don’t see anything having to do with this specific notification.

    Thanks.

    April 4, 2019 at 2:40 am #478080

    Alex Rollin
    Moderator
    Post count: 27815

    You can setup an Admin BCC under
    GD – Settings – Email – Email Options – Email BCC options

    April 4, 2019 at 2:45 am #478083

    MC1171611
    Full Member
    Post count: 180

    That option is:

    “This will send a BCC email to the site admin on listing published.”

    It’s set to not publish when submitted, so I’ve had two new listings added without getting any notifications, despite that box being checked (and getting the publish BCC emails when I publish those listings).

    April 4, 2019 at 2:51 am #478085

    Alex Rollin
    Moderator
    Post count: 27815

    That is under the next tab Admin emails, Pending listing submitted, Enable email

    April 4, 2019 at 4:28 pm #478299

    MC1171611
    Full Member
    Post count: 180

    That box is checked, but I’ve had two new listings submitted without getting any emails. The admin credentials are the same as always (I’ll supply them again just in case).

    April 4, 2019 at 4:29 pm #478300

    MC1171611
    Full Member
    Post count: 180
    This reply has been marked as private.
    April 4, 2019 at 4:51 pm #478309

    Paolo
    Site Admin
    Post count: 31206

    Please install the email log plugin and do a test to see if the email is logged or not.

    Let us know.

    Thanks

    April 4, 2019 at 5:49 pm #478341

    MC1171611
    Full Member
    Post count: 180

    No, it’s not being sent. I just unchecked, saved, and rechecked the box (and saved it again), and I’m going to try again just in case. It took me a while because I had to setup OAuth 2.0 with Gmail again to use the new plugin.

    (Edit: still no joy after saving the settings again.)

    April 5, 2019 at 9:20 am #478510

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    April 5, 2019 at 3:27 pm #478634

    MC1171611
    Full Member
    Post count: 180
    This reply has been marked as private.
    April 5, 2019 at 10:50 pm #478746

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    When you make a support request you can make it possible for us to help you as quickly as possible by always following up on your topic with an immediate private reply that includes all the access info we may need to login and debug the issue on your site. You don’t have to do this, but it can save a couple of email exchanges. Try posting them in the following format so they are easy to read and find in the topic:

    WordPress Administrator Account Credentials
    WP Admin Login URL:
    Username:
    Password:

    SFTP / FTP Credentials
    Host URL:
    Port:
    Username:
    Password:

    Also, when you are working on the site and expecting us to login and take a look it would help greatly if you could disable your security plugins like WordFence as well as cache.

    Right now I was trying to login and was blocked by WordFence. Please disable it so we can login.

    Thanks for your understanding

    April 5, 2019 at 11:28 pm #478752

    MC1171611
    Full Member
    Post count: 180

    That login stays active; I don’t know why the password wasn’t working. My VPS has been dreadfully slow this week, so I’m in the process of having the site moved. I’ll reply here before switching the DNS.

    Wordfence is disabled. I only have the root sftp credentials setup currently (or if I set up something else, I forget where I saved it). If that becomes necessary, I’ll figure something out.

    April 6, 2019 at 11:44 am #478851

    Alex Rollin
    Moderator
    Post count: 27815

    I see you have the right settings checked.

    Please install the email log plugin and do a test to see if the email is logged or not.

    https://wpgeodirectory.com/docs-v2/integrations/email/#email-log

    April 6, 2019 at 6:53 pm #478944

    MC1171611
    Full Member
    Post count: 180

    https://www.kjvchurches.com/wp-admin/admin.php?page=postman_email_log

    It’s a different plugin, but does the same thing. They’re not in the log. I’d prefer not to install another plugin that does the exact same thing as the one I already installed and configured, unless there’s something special about it that this one won’t do.

    April 6, 2019 at 10:49 pm #478969

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
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