Not sending password reset email

This topic contains 3 replies, has 2 voices, and was last updated by  Paolo 9 years, 1 month ago.

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  • March 20, 2015 at 5:31 pm #34730

    zblewett
    Free User
    Post count: 37

    Hello,
    My site does not appear to be sending password reset emails.
    Any idea why this would happen?
    Thanks

    March 20, 2015 at 6:29 pm #34740

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    is it sending any other emails?

    If you visit your website as a guest and leave a comment, do you get a notification as admin?

    Let us know,

    Thx

    March 21, 2015 at 1:04 am #34754

    zblewett
    Free User
    Post count: 37

    It’s sending emails for notifications, but when I did a test for a user password reset it reset the password in the backend but never sent out the email for the user account to reset the password.
    So I couldn’t log in with the old email, but never got an email with the new one.

    March 21, 2015 at 2:29 pm #34775

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve just tested on few of our test websites and I couldn’t recreate the problem, so this isn’t a GD bug.

    Could you please ask to your server admin if they see any error in your mailserver logs?

    MOst members who had trouble in the past with notifications not sent, solved with SMTP plugins like mailbank, mandrill or similar. You can read more here:
    https://wpgeodirectory.com/support/topic/no-gd-emails-sent/

    Let us know,

    Thanks

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