Notification for Recurring Payment

This topic contains 11 replies, has 5 voices, and was last updated by  Guust 6 years, 6 months ago.

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  • October 12, 2017 at 7:37 pm #400303

    Lydia Williams
    Expired Member
    Post count: 42

    Hello,

    How do Notifications works for listings with a recurring payment plan? Do they receive any notification adn if so what is the message?

    October 12, 2017 at 8:01 pm #400309

    Joy
    Buyer
    Post count: 1076

    Notifications can be found using the following path. Geodirectory > Prices and Payments > Notificiations

    October 12, 2017 at 8:19 pm #400312

    Lydia Williams
    Expired Member
    Post count: 42

    thanks, but my question is specific to the notification for clients set up for recurring payments using paypal. I don’t see a notification here that tells those clients they are on auto-renew and that their payment is going to be processed on a certain date or whatever. Or do these clients not get any notification? Or do they only get one after the payment is processed?

    October 12, 2017 at 8:32 pm #400316

    Joy
    Buyer
    Post count: 1076

    Oh! They get a notification from Paypal about the recurring payment that is setup. Emails go out after payment is processed as well.

    October 12, 2017 at 9:34 pm #400330

    Lydia Williams
    Expired Member
    Post count: 42

    I just wanted to make sure they will not receive any notification from my site, which would be confusing…

    October 12, 2017 at 9:37 pm #400332

    Joy
    Buyer
    Post count: 1076

    I see. I actually think that a payment notification is sent out from Geodirectory as well. So clients will receive two emails. Someone from admin can confirm though.

    October 12, 2017 at 10:00 pm #400339

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    GeoDirectory sends up to 3 emails for Pre Expiry Notifications To Clients.

    However I believe it doesn’t send them for recurring payments and neither should Paypal.

    I asked to the developers to confirm though.

    Thanks for your patience,

    October 13, 2017 at 7:55 am #400378

    Kiran
    Moderator
    Post count: 7069

    Hi Joy,

    Are you using Payment Manager + Invoicing addons or only Payment Manager addon?

    If you are using Payment Manager + Invoicing, on every recurring payment received it sends notification to user with subject like “Your invoice from October 11, 2017 has been paid”.
    Please check attachment, this email received after recurring payment received.

    Kiran

    October 13, 2017 at 9:08 am #400407

    Joy
    Buyer
    Post count: 1076

    I’m using both so I do see that payment notifications are sent from the website as well as from PayPal.

    Thank you for clarifying.

    October 13, 2017 at 2:14 pm #400482

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    October 13, 2017 at 2:33 pm #400491

    Lydia Williams
    Expired Member
    Post count: 42

    I still am not clear on what if anything gets sent IN ADVANCE to my clients from my website if they are on a recurring plan. And separately, do they also get something from PayPal? It has been difficult to follow this tread. Perhaps this could be included in the documentation for Prices and Payments. Thanks!

    October 13, 2017 at 11:51 pm #400569

    Guust
    Moderator
    Post count: 29970

    @williamslyd: Nothing gets sent in advance to your clients from your website or Paypal if they are on a recurring plan with PayPal. PayPal will send them an email when the payment is taken (but not in advance) and your website sends notification to user with subject like “Your invoice from October 11, 2017 has been paid” when PayPal sends the money to you.

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