Package Active vs Inactive for Recurring Payments

This topic contains 6 replies, has 2 voices, and was last updated by  Guust 6 years, 9 months ago.

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  • #390907

    Stephanie McQueen
    Expired Member
    Post count: 57

    I have a package to start with (during pre-launch) that is a special price. Once we launch, the price will no longer be available (set to inactive) and a new price will be set to active.

    Is there a way to know/test if a recurring package will stay at the same rate for customers?

    As an example: Customer1 purchases special discounted rate “Rate1” that renews every year. After a certain period, Rate1 will not be available for purchase when it comes time to renew. Rate2 is normal pricing.

    I want to make sure I don’t have an issue down the road with customers being billed for Rate2 pricing instead of Rate1 pricing.

    Does auto-renewal solve this issue?

    I’m not sure if I’m even explaining it right. I will give temp admin cred if needed or if you guys could recommend a way I could test this?

    Thank you

    #390910

    Stephanie McQueen
    Expired Member
    Post count: 57

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    #390929

    Guust
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    Post count: 29970

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    #390932

    Stephanie McQueen
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    Post count: 57

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    #390938

    Guust
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    #390982

    Stephanie McQueen
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    #390987

    Guust
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