Payment management

This topic contains 5 replies, has 3 voices, and was last updated by  Kiran 6 years, 7 months ago.

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  • September 22, 2017 at 8:01 pm #396999

    Myrianne
    Expired Member
    Post count: 48

    Hello,
    I want to know how to keep the clients that pay per months to stay online public. Now it go to the Draft after the month.

    You can contact me at contact@intouch.green.

    Myrianne parent

    September 22, 2017 at 10:51 pm #397041

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    you need to edit the premium prices and set this option to a free price: Expire, Downgrade to

    Now you probably have it set to expire.

    We do not contact members via email under any circumstances, please read our support policy: https://wpgeodirectory.com/support-policy/

    Thank you

    September 27, 2017 at 8:32 pm #397746

    Myrianne
    Expired Member
    Post count: 48

    hello,

    about
    ISSUE #1 – the members ads when expiring are being downgraded to a “draft” state

    about your answer
    it seems that the option you are mentioning is already set to a package that is free of charge, “Forfait Gratuit”.snapshot attached.

    Also included, the snapshot of the option the choose if and what happens when ads expires.
    We have tried to set it so the monthly payment ads dont expire, but what we would really need is for them to expire ONLY if payment fails, not systematically each xx days or year.

    SOLUTION #1 > Have the ads never downgrade to the “draft state”

    QUESTION > if we set the downgrading package to the exact same package, what exactly will happen when the ad hits the end of the first cycle?

    ill include the login credential in the next message so you can login and see for yourself.

    September 27, 2017 at 9:23 pm #397752

    Myrianne
    Expired Member
    Post count: 48
    This reply has been marked as private.
    October 3, 2017 at 4:58 pm #398650

    Myrianne
    Expired Member
    Post count: 48

    Hello, its been now 7 days without answers from the support. Does its possible to check my request?

    Thanks, here’s a phone number to join me 1-800-928-7112

    October 4, 2017 at 4:58 am #398718

    Kiran
    Moderator
    Post count: 7069

    Hi Hugues,

    Sorry for overlooked this post!
    I have looked into your site and found that the site running with too old version of GeoDirectory & its plugins.
    Please update those plugins then we can able to find what causing problem there.
    We have released Payment Manager 2 with new Invoicing plugin for better invoice management. Follow this https://wpgeodirectory.com/payments-manager-v2-setup/ to update Payment Manager.

    Also your site is running with WordPress v4.6.7 which it too older then currect one v4.8.2.

    Let us know.

    Kiran

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