Payments not going to Stripe

This topic contains 7 replies, has 3 voices, and was last updated by  Stiofan O’Connor 8 years, 8 months ago.

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  • September 23, 2015 at 11:24 pm #54287

    Bet Hannon
    Buyer
    Post count: 37

    I’ve been through the documentation, and I believe that we have the Stripe payment gateway setup properly, with both keys, the webhook, Live Mode (both in GeoDirectory & Stripe dashboard) and Activated in GD. But payments are not going to Stripe. (While there are a few paid listings on the site, they are from when the client initially wanted to use PayPal).

    Unfortunately, this client is not getting very many listings very often, so it’s hard to test the issue. It also happened a couple of weeks ago.

    What else might be causing this issue with Stripe payments?

    September 23, 2015 at 11:32 pm #54288

    Bet Hannon
    Buyer
    Post count: 37

    Here’s my issue from before: https://wpgeodirectory.com/support/topic/issue-with-stripe-plugin/

    Please note: this time I have confirmed that the user was trying to make a payment via Stripe, and could not complete the transaction. I’ll gather more info from him on what exactly was happening, but there does seem to be an issue with the Stripe feed.

    September 24, 2015 at 12:22 am #54294

    Bet Hannon
    Buyer
    Post count: 37

    The user sent me the image of the error they are getting, and I have attached it.

    The error says that stripe is in test mode, but I have verified thatStripe is in live mode in its dashboard, and that in the GD dashboard, Stripe is both Live and activated.

    Why is the user getting this Test mode error?

    September 24, 2015 at 12:46 am #54300

    Paolo
    Site Admin
    Post count: 31206

    Hi Bet,

    I’ve flagged this for Stiofan, however he’ll need to have a look at the website to tell you more.

    Would you mind sharing a link and credentials?

    Thanks

    September 24, 2015 at 1:17 am #54312

    Bet Hannon
    Buyer
    Post count: 37
    This reply has been marked as private.
    September 24, 2015 at 1:57 pm #54372

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Please inform your customer that they are using the wrong keys in the settings, you can tell this as they are prefixed with “sk_test” where as the live ones are prefixed with “sk_live” (you can’t just change the prefix, you need to change the whole keys)

    Thanks,

    Stiofan

    September 24, 2015 at 5:44 pm #54402

    Bet Hannon
    Buyer
    Post count: 37

    Stiofan, the keys that were in GD were the example keys right under each input. I would NOT have put those in — I have enough experience to know that wouldn’t work. I wonder how those got in there.

    I’ve updated to the correct api keys, and will have the user try again.

    September 24, 2015 at 6:00 pm #54403

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    OK, keep us updated.

    Stiofan 🙂

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