Permalinks settings are not enabled.

This topic contains 10 replies, has 3 voices, and was last updated by  Directory Path 5 years, 6 months ago.

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  • April 28, 2019 at 11:50 pm #483350

    Directory Path
    Expired Member
    Post count: 235

    Good afternoon,

    We are following your instructions on https://wpgeodirectory.com/docs-v2/geodirectory/getting-started/.
    One of the first steps is ’Edit and Save WordPress Permalinks Settings’, however the radio buttons are disabled.

    Please let us know how to proceed

    Thank you.

    April 29, 2019 at 6:26 am #483372

    Kor
    Moderator
    Post count: 16516

    Hi Directory Path,

    Thanks for your post. Could you share your Website WP admin access here in private reply so that we could check on this?

    April 29, 2019 at 7:15 am #483374

    Directory Path
    Expired Member
    Post count: 235

    Hi Kor, no, sorry.

    April 29, 2019 at 8:49 am #483394

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    please disable non-GD plugins to see which one is causing that conflict and let us know what you find >
    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    April 29, 2019 at 5:38 pm #483518

    Directory Path
    Expired Member
    Post count: 235

    The only plugins we have installed are the ones you told us to install in the documentation. They’re all made by your company.

    April 29, 2019 at 5:42 pm #483520

    Directory Path
    Expired Member
    Post count: 235

    We even disabled all your plugins and left only GeoDirectory, but the permalink is still disabled. Do we need to do something first, before they become enabled? Like add a listing, or add a category? We are following your documentation and if we need to do something before you have to edit and let us know.

    April 29, 2019 at 6:23 pm #483527

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Thanks for your reply. Could you try switching to another theme and see if it fixes the permalink option?

    April 29, 2019 at 6:29 pm #483530

    Directory Path
    Expired Member
    Post count: 235

    We are on the Directory Starter that we downloaded from you. What theme do you suggest?

    April 29, 2019 at 6:37 pm #483534

    Alex Rollin
    Moderator
    Post count: 27815

    Hi, we would need to look into it further with WP Admin and FTP.
    This isn’t a known issue (first time I have heard of it).
    Could be something in your htaccess file or a setting from the host.

    April 29, 2019 at 7:09 pm #483549

    Directory Path
    Expired Member
    Post count: 235

    I am sorry but we can’t provide either. I suggest you follow the setup instructions exactly as they appear in the documentation because that is exactly what we did.

    April 29, 2019 at 9:39 pm #483578

    Directory Path
    Expired Member
    Post count: 235

    Solved.

    Permalink settings have to be changed from Plain to Post Name.
    Wordpress > Settings > Permalinks > Common Settings > Change Plain to Post Name.

    After you’ve done this, GD Permalink settings are enabled. Please add this to your Getting Started and Permalinks documentation.

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