Personal Account Question - Subscription

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July 6, 2014 at 2:02 pm #7600

nyhotdogman
Free User

Post count: 10

Hi there,

Since there seems to be 0 ways of contacting you guys in terms of personal account questions, I will have to add this here:

I purchased the 60USD 4 month subscription. I do NOT want the subscription to continue after 4 months. In my paypal account the subscription is marked as “expired” (this is the way it was when first looking at this – I did not manually “delete” the subscription as explained in the provided link – http://www.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal). Is this the way it should be?

As in my account here it still says “Auto-renew: Autorenew”. As said, I do not want it to renew

–> Anything I have to do? Or is all fine, so you do not bill me another 60USD 4 months from now?

Thanks,
Sebastian

July 6, 2014 at 6:27 pm #7615

Paolo
Site Admin

Post count: 31206

Hi,

just FYI, even though it says for pre-sales questions only, you can of course contact us directly for a qustion like that through the contact form: https://wpgeodirectory.com/contact-form/

We write pre-sales questions to avoid receiving plugin support requests through the contact form.

I have a test user with a 1 year bundle – one time fee subscription active and it still says autorenew for it. (see image) Obviously that’s an error and I asked Stiofan to look into it.

If you cancel your subscription on Paypal as explained in the article you linked though, there is no way you are going to get charged again, no matter what your profile here says.

Thx

July 6, 2014 at 7:32 pm #7625

nyhotdogman
Free User

Post count: 10

Thanks for thr quick answer – well I did not have the option to remove the subscription on paypal ; it already said “expired”. I assume all is fine and hopefully won’t have to ask for support in 4 months from now 😀

Thanks and have a nice day,
Sebastian
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