Photos Vanish

This topic contains 6 replies, has 2 voices, and was last updated by  Kent Grabau 6 years, 3 months ago.

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  • January 23, 2018 at 9:48 pm #414052

    Kent Grabau
    Expired Member
    Post count: 67

    The listing photos mysteriously vanish! Some days, it might be just one photo on one listing. Other days it might be several photos on one listing or on several listings! What’s going on with this?

    January 24, 2018 at 4:31 am #414085

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Kent,

    we would need to take a look to see what the issue is.

    You can make a private reply and include your details. Then one of our team will be able to review your settings.

    This issue can be cache related. You can try disabling cache and non-GD plugins to identify the culprit.

    URL where we can see the issue:

    WordPress Credentials
    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    January 24, 2018 at 5:51 pm #414214

    Kent Grabau
    Expired Member
    Post count: 67

    OK. I’m in the process of moving to a new host. I’ll let the dust settle before going further. I’ll let you know.

    January 24, 2018 at 7:56 pm #414252

    Alex Rollin
    Moderator
    Post count: 27815

    Hi Kent,

    Dust can be very bad for photos, so, that sounds like a good idea 😉

    Stay in touch

    January 24, 2018 at 8:15 pm #414262

    Kent Grabau
    Expired Member
    Post count: 67
    This reply has been marked as private.
    January 24, 2018 at 8:38 pm #414270

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I have set your site to the task of recreating the dummy data, and it will finish soon.

    For now with the places it has loaded thus far I don’t see the same issue.

    Once you get some sample listings added manually, you can remove the dummy data and do let us know if you see the issue again.

    January 24, 2018 at 9:00 pm #414273

    Kent Grabau
    Expired Member
    Post count: 67

    OK. I’m going to add some test places, probably tomorrow. I’ll let you know.

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