plugin update issue – social snap

This topic contains 1 reply, has 2 voices, and was last updated by  Kor 5 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • November 20, 2018 at 4:41 am #455112

    Leigh
    Expired Member
    Post count: 105

    Just wondering, when I have a compatibility issue with a non-GD plugin do I ask you guys or go straight to plugin provider?
    I have 3 sites with GD. 2 use plugin ‘Social Snap’. I updated plugin on 1 site and experienced white screen of death! (I edited live site unfortunately – not sure how to do otherwise)
    I didn’t have admin access either (white screen) so I went into hosted files and deleted the plugin to get site back.
    Now I’m not keen to update this plugin on 2nd site.
    Is anyway to resolve compatibility issue or do I leave plugin without updating?
    (Yeah I know updating live site isn’t recommended- what’s the simplest way to edit a 2nd version for a newbie?)

    November 20, 2018 at 7:17 am #455119

    Kor
    Moderator
    Post count: 16516

    Hi Leigh,

    Thanks for your post. We can help with styling issues from 3rd party plugin but since this is related to “White Screen”, it could be something serious. I’d suggest that you contact the plugin author and see if the plugin is compatible with GD.

    You need to keep the plugins updated for security and compatibility purposes.

    Thanks!

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket