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Plugin updates

This topic contains 5 replies, has 3 voices, and was last updated by  Paolo 8 years ago.

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  • April 20, 2016 at 8:54 pm #167247

    yvettie86
    Buyer
    Post count: 94

    Hello,
    Some of my GD plugins wont update. I’ve tried uploading the force update plugin as mentioned in another post, but that’s not helped either.
    I thought it was because my Whoop theme was old, and after struggling to update it, I re-uploaded it, but still no luck.
    Not really sure what else to try. I’ve attached a pic of the error.
    Thanks guys

    April 20, 2016 at 8:55 pm #167249

    yvettie86
    Buyer
    Post count: 94
    This reply has been marked as private.
    April 20, 2016 at 10:23 pm #167311

    Guust
    Moderator
    Post count: 29970

    I escalated for you.

    April 20, 2016 at 10:36 pm #167318

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    it appears that your licenses were only activated for : http://www.bookastall.com

    and you are trying to update it from : http://www.bookastall.us

    That’s not going to work. Deactivate and reactivate your license so that the new domain is authorized too.

    I did it for the advance search and it worked.

    Thanks

    April 21, 2016 at 2:32 pm #168033

    yvettie86
    Buyer
    Post count: 94

    Awesome – thank you.
    Great service as always! 🙂

    April 21, 2016 at 2:55 pm #168053

    Paolo
    Site Admin
    Post count: 31206

    You are welcome 🙂

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We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket