Possible Wordfence issue

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January 3, 2018 at 11:41 pm #411375

marktowers
Buyer

Post count: 171

Hi,

One of my customers was renewing his listing a few days ago but said he couldn’t do it.
All I could get out of him was that he had an error that said as follows:-
403 Forbidden
A potentially unsafe operation has been detected in your request to this site.
Generated by Wordfence at Mon, 1 Jan 2018 18:05:08 GMT.
Your computer’s time: Mon, 01 Jan 2018 18:05:10 GMT.

I’m guessing this may be to do with Wordfence’s firewall, which was in “enabled & protecting” mode at the time the customer was online. From a quick did in the logs it looks like he might’ve got as far as the preview page. If any of you guys have experience with Wordfence I would appreciate advice on set up of the firewall. For info, I did not make any changes to the default Wordfence firewall set-up.

January 3, 2018 at 11:42 pm #411376

marktowers
Buyer

Post count: 171

This reply has been marked as private.

January 4, 2018 at 12:11 am #411378

Guust
Moderator

Post count: 29970

I doubt any of us use WordFence, and this seems to be a question for WordFence, rather than GD. But I will get a developer to have a look at your question too.

January 4, 2018 at 12:29 am #411382

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

January 4, 2018 at 10:22 am #411405

Stiofan O’Connor
Site Admin

Post count: 22956

Can u recreate the issue?
let us know if u get anywhere with WordFence, if not let me know and i’ll see if i can spot anything.

Thanks,

Stiofan

January 4, 2018 at 9:34 pm #411449

gruppopegaso
Lifetime Member

Post count: 85

We use wordfence. I think is a false positive but you can make wordfence understand forever not to block that specific activity.

January 10, 2018 at 2:18 pm #412183

marktowers
Buyer

Post count: 171

For now I’ve switched the firewall to learning mode, so hopefully that won’t cause any issues. I haven’t got time to resolve with Wordfence at the moment but I will come back to this issue again in a few weeks.

I would be interested to hear more from gruppopegas as to whether they have unticked any of the rules or added any whitelist urls.

January 11, 2018 at 8:28 am #412284

Dirk
Full Member

Post count: 390

Hi Marktowers,

I’m running WF Premium with firewall in extended protection for over a year. All rules are active and I have never recognized or got any complain from one of the listing owners that something is not working.
There are a couple of whitelisted URLs, all coming from backend actions (added by false positive dialog).

Best,
Dirk

January 12, 2018 at 9:13 am #412444

gruppopegaso
Lifetime Member

Post count: 85

For marktowers: when we got an alert from wordfence we ticked as false positive on the dialog box.
That’s it.
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