Post Submitted Successfully – 2 notification e-mails

This topic contains 25 replies, has 3 voices, and was last updated by  Stiofan O’Connor 7 years, 6 months ago.

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  • October 31, 2016 at 4:29 pm #295140

    giacomo
    Expired Member
    Post count: 235

    Hi, I have a problem,
    when a logged in user posts a new listing, he receives 2 identical emails as notifications

    The subject of the first e-mail is
    Post Submitted Successfully

    The subject of thje second one is
    Post Submitted Successfully – ADMIN BCC COPY

    How can I prevent the server from sending the second e-mail?

    thanks
    Giacomo

    October 31, 2016 at 5:30 pm #295188

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    the second email is only sent to the website admin. If a subscriber adds a listing he’ll only get one.

    Thanks

    November 1, 2016 at 10:55 am #295594

    giacomo
    Expired Member
    Post count: 235

    Hi Paolo, thanks for your Reply.
    The problem is that the user receives Both the e-mails

    1-The subject of the first e-mail is
    Post Submitted Successfully
    to: giacomo.abc@gmail.com
    the Body:
    Gentile giacomo, Hai inviato la seguente esperienza: prova Experiencity Giac. Questa mail serve solo ad informarti. La tua Esperienza sta aspettando di essere approvata dall’amministratore. prova Experiencity Giac Grazie da CurioCity.travel Rendiamo la tua esperienza la migliore possibile!” CurioCity.Travel

    2-The subject of thje second one is
    Post Submitted Successfully – ADMIN BCC COPY
    to: giacomo.abc@gmail.com,andrea.fuligni@curiocity.travel
    the Body:
    Gentile giacomo, Hai inviato la seguente esperienza: prova Experiencity Giac. Questa mail serve solo ad informarti. La tua Esperienza sta aspettando di essere approvata dall’amministratore. prova Experiencity Giac Grazie da CurioCity.travel Rendiamo la tua esperienza la migliore possibile!” CurioCity.Travel

    Please, register with an account and you can see it.
    Thanks for your support,

    Giacomo

    November 1, 2016 at 8:59 pm #296242

    Paolo
    Site Admin
    Post count: 31206

    hi Giacomo,

    I’m sorry, I did tested and indeed I’m receiving the second email that is only supposed to be received by the admin.

    Please provide admin credentials and I’ll have admin check what is responsible for this. I can’t recreate it on our demo.

    Thanks

    November 2, 2016 at 8:18 am #296586

    giacomo
    Expired Member
    Post count: 235
    This reply has been marked as private.
    November 2, 2016 at 12:12 pm #296705

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    This seems impossible for GD to do this, i think it must be something editing the mail headers, can you provide FTP and i will take a look.

    Thanks,

    Stiofan

    November 2, 2016 at 1:30 pm #296738

    giacomo
    Expired Member
    Post count: 235
    This reply has been marked as private.
    November 2, 2016 at 4:36 pm #296829

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have confirmed that when we pass the info to wp_mail, the info is correct, so you must have a filter somewhere that is intercepting it and changing it (this could be a plugin or in your theme) Also the message of the email i could not change it, even when i input a different message direct it would not change.

    have you had a dev try to change the email?

    Stiofan

    November 2, 2016 at 8:15 pm #297090

    giacomo
    Expired Member
    Post count: 235

    Fixed! It was the plug in Mail Bank
    thanks for your support

    Ciao Giacomo

    November 8, 2016 at 3:40 pm #300209

    giacomo
    Expired Member
    Post count: 235

    Hello guys, I still have a problem with the email sender. Sometimes the plugin, named Mail Bank, goes wrong, while plugin, named Sender, does not work.
    Sender sends this error message: “could not instantiate php function mail”

    For this reason
    I removed all the plugin that manage the email sending from Curiocity.travel site

    I wanted to see if the site can send e-mail without the plugin by simply using

     Wp-mail (wp_mail function for mailing)
    or
     Mail (the php function mail)
    as Museum-advisor.com does, it is the other test site

    Unfortunately Curiocity.travel can not send any mails, not even the user activation.

    I mean that the Wp-mail (wp_mail function for mailing)
     and Mail functions (the php function mail), do not work on Curiocity.travel.

    Instead, I did the same test on Museum-advisor.com, I mean that I disabled all plug in managing the email sending , then I checked out the site sends the email to the new user authentication by using the native functions. The test was successful.

    So I would like that the Curiocity.travel site could send e-mail authentication, by using the native function wp_mail or the php function mail.

    Can you help me? Thanks Giacomo

    November 8, 2016 at 10:11 pm #300448

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    that is a request to be submitted to your hosting provider support.

    GeoDirectory sends its emails through wp_mail just like WordPress, you need to ask them why it is not working.

    TO avoid blacklists and antispam filters, we also use an external service called sparkpost that allows up to 100k free emails and they have a wp plugin.

    https://www.sparkpost.com/
    https://wordpress.org/plugins/sparkpost/

    We never had problem with it.

    Thanks

    November 9, 2016 at 10:47 am #300628

    giacomo
    Expired Member
    Post count: 235
    This reply has been marked as private.
    November 9, 2016 at 10:57 am #300631

    giacomo
    Expired Member
    Post count: 235
    This reply has been marked as private.
    November 9, 2016 at 9:11 pm #300947

    Paolo
    Site Admin
    Post count: 31206

    Did you try the plugin and service I suggested?

    Did you try installing the email log plugin to see if all emails are logged? If they are the problem remain SMTP.

    We don’t provide server related support I’m sorry.

    That’s up to your server admin to fix.

    Thanks

    November 10, 2016 at 4:05 pm #301357

    giacomo
    Expired Member
    Post count: 235

    Hi Paolo, thank you.
    I tried https://www.sparkpost.com/ without success.
    As I activated spark post, the wordpress interface become incomprehensible (please, see the attached file)
    I had already installed the plug in Email log and you can see the strange message in the attached file.
    This messages are related to the problem that I talkt about in the previous post (autenticathion e.mail not sent)

    November 10, 2016 @ 3:38 pm (id:36216) w w

    Anyway currently, no mail sender plug in are installed , and the GD platform should use the wp_mail. But currently Curiocity.travel does not do it.
    All the parametres available on the Admin iterface are well configurated at the following pages with this sender : wordpress@curiocity.travel

    http://curiocity.travel/wp-admin/options-general.php

    http://curiocity.travel/wp-admin/admin.php?page=geodirectory&tab=general_settings&active_tab&msg=success

    We need absolutly to make the wp_mail work , because a Custom Software we have developed uses only wp_mail function

    I think some GD config files are corrupted because we renamed the website from Museum-advisor.com to Curiocity.travel. Please can you help me to check.

    thanks Giacomo

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