Predefined field "packages" is not available anymore in predefined fields

This topic contains 5 replies, has 2 voices, and was last updated by  michi2021 4 years ago.

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  • April 24, 2020 at 4:15 am #542234

    michi2021
    Full Member
    Post count: 5

    Hello,
    the predefined field “Packages” is no longer available in settings -> custom fields in the pre-defined fields area on the left side (predefined fields), so we can not select it to offer paid packages. I´m not sure why, maybe we have deleted it by mistake… Is there a way to restore it? We have created packages, but can´t activate in Settings – > Custom fields, there is no package custom field.
    Maybe you have an idea,
    thanks a lot in advance,
    best regards,
    michi

    April 24, 2020 at 5:09 pm #542338

    Alex Rollin
    Moderator
    Post count: 27815

    Are you sure Pricing and Payment Manager addon is active?

    If we need to check the settings please share credentials in a private reply.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:
    TLS/SFTP:

    April 26, 2020 at 3:12 am #542600

    michi2021
    Full Member
    Post count: 5
    This reply has been marked as private.
    April 27, 2020 at 8:12 pm #542955

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks for your patience. I used a tool, Clear Version numbers, and the field has been revived.

    GD – Status – Tools – Clear Version numbers

    April 27, 2020 at 8:12 pm #542956

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 30, 2020 at 9:09 am #543255

    michi2021
    Full Member
    Post count: 5

    Hello Alex,
    good to know, thanks a lot for your help and assistance.
    have a nice day,
    best regards,
    michi

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