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problem with installation

This topic contains 25 replies, has 5 voices, and was last updated by  Kiran 5 years, 5 months ago.

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  • October 8, 2018 at 1:41 pm #449039

    Roberto Mirisola
    Expired Member
    Post count: 13

    Sorry, i bought the full pacage, and when I was loading the plugins I see this:

    Fatal error: Call to undefined function geodir_get_option() in /web/htdocs/www.calcettofemminile.com/home/wp-content/plugins/geodir_custom_google_maps/includes/gd-google-maps-helper.php on line 755

    I use Kleo theme

    October 8, 2018 at 1:52 pm #449043

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    can you tell us where the error shows up so we can recreate it?

    Please share WP admin credentials in a private reply and we will see about that. FTP can also be helpful if you have it handy.

    Thanks

    October 8, 2018 at 4:44 pm #449066

    Roberto Mirisola
    Expired Member
    Post count: 13
    This reply has been marked as private.
    October 8, 2018 at 6:12 pm #449070

    Kor
    Moderator
    Post count: 16516

    Hi Roberto,

    We’d need FTP access to your server to deactivate a plugin. Could you provide the FTP login information below in private reply?

    FTP Access
    FTP Host :
    FTP Username :
    FTP Password :

    October 8, 2018 at 6:28 pm #449071

    Roberto Mirisola
    Expired Member
    Post count: 13
    This reply has been marked as private.
    October 8, 2018 at 6:42 pm #449074

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    October 8, 2018 at 6:46 pm #449076

    Roberto Mirisola
    Expired Member
    Post count: 13
    This reply has been marked as private.
    October 9, 2018 at 6:40 am #449097

    Patrik
    Moderator
    Post count: 1971

    Hi Roberto,

    I have made the changes in plugin file to fix the above-given error. There is some other reason your site is not working which you will have to check by deactivating all the plugin and reactivating one by one and check which plugin causing an error and fix.

    Regards,
    Patrik

    October 9, 2018 at 6:51 am #449099

    Roberto Mirisola
    Expired Member
    Post count: 13

    hi
    how can I disable plugins if I can not access the control panel?

    October 9, 2018 at 7:03 am #449100

    Roberto Mirisola
    Expired Member
    Post count: 13

    ok now is ok, what king of problem you see? andwhat plugin are incluse in kleo theme?
    Thank you for your work

    Roberto

    October 9, 2018 at 7:18 am #449103

    Patrik
    Moderator
    Post count: 1971

    Hi,

    You have added the Custom Google Maps for V2 add-on which is not compatible with GDV1. I have renamed it for backup and uploaded add-on for V1 and activated it. Please check everything from your side and let us know if you found any issues.

    Regards,
    Patrik

    October 9, 2018 at 7:47 am #449104

    Roberto Mirisola
    Expired Member
    Post count: 13

    🙁 sorry but continue to give error:

    Fatal error: Call to undefined function geodir_get_option() in /web/htdocs/www.calcettofemminile.com/home/wp-content/plugins/geodir_custom_google_maps_v2/includes/gd-google-maps-helper.php on line 697

    October 9, 2018 at 8:51 am #449106

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I have removed the old V2 plugin as you may trying to reactivate it and was causing an error. Please don’t activate any V2 plugins on GDV1 plugin as they will work with GDV2 only.

    Regards,
    Patrik

    October 9, 2018 at 10:00 am #449116

    Roberto Mirisola
    Expired Member
    Post count: 13
    This reply has been marked as private.
    October 9, 2018 at 10:04 am #449117

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
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