problems with listings-export of one particular CPT

This topic contains 8 replies, has 4 voices, and was last updated by  Birgit Wilde 4 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • May 15, 2019 at 5:57 pm #486721

    Birgit Wilde
    Full Member
    Post count: 236

    Hello,

    I just tried to export the listings of my CPT named “Hochzeitslocation”.

    However, the system does not provide the link, although it says that the export is finalized. (see screenshot 1)

    With all other CPTs the export of listings is fine.

    I have checked the debug log, but no bug was shown in there.

    Any idea?
    Many thanks and sorry for asking so many questions today 😉

    Birgit

    May 16, 2019 at 6:44 am #486776

    Kor
    Moderator
    Post count: 16516

    Hi Birgit,

    Thanks for your post. Sorry, it looks like you’ve left out the screenshot. Could you attach it again so that we know what you’re referring to?

    May 16, 2019 at 9:57 am #486813

    Alex Rollin
    Moderator
    Post count: 27815

    Hi Scott,

    thats sounds like there might be a problem in the custom fields? It is exceedingly rare, but that’s where I would look.

    If this is still an issue please write back with WP Admin credentials and login URL and we will take a look. Include FTP also in case we need it for debugging, please.

    Thanks

    May 16, 2019 at 3:58 pm #486896

    Birgit Wilde
    Full Member
    Post count: 236

    Hi Alex,
    I have just tried again to export the locations and the system did provide a csv-link (see screenshot 1).

    However, when I opened the csv I realized the names and content of the columns has nothing to do with the locations in my database (see screenshot 2).

    The csv-file should look something like this (screenshot 3) with post-IDs included.

    Any idea where this might come from?
    Thank you!
    Birgit

    May 16, 2019 at 11:59 pm #486985

    Alex Rollin
    Moderator
    Post count: 27815

    I do not, very strange.

    Please write back with WP Admin credentials and login URL and we will take a look. Include FTP also in case we need it for debugging, please.

    May 17, 2019 at 5:46 am #487019

    Birgit Wilde
    Full Member
    Post count: 236
    This reply has been marked as private.
    May 17, 2019 at 8:32 pm #487190

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 18, 2019 at 11:00 am #487260

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Thanks for the info, the issue seems to be that you have added a custom field with the key “post_date” which is a standard WP field. I have added a task to prevent standard fields keys from being added.

    If you don’t need that field you can delete it and it should work fine, if you do need it you will need to rename the column and field key.

    Thanks,

    Stiofan

    May 22, 2019 at 4:40 pm #488080

    Birgit Wilde
    Full Member
    Post count: 236

    Hi Stiofan,
    thank you for this hint. The field was accidentally added. I deleted it and now everyhting is fine. 🙂
    Many thanks
    Birgit

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket