ReCaptcha V3 Error when submitting listing

This topic contains 14 replies, has 2 voices, and was last updated by  Guust 1 year, 11 months ago.

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  • #517393

    Tony Bellens
    Full Member
    Post count: 254

    Hi,

    our users are getting the following error when they try to add or update a listing when they click on the submit button at the end of the form:

    “Hey, i tried to set up my profile BUT when i want to submit my listing i receive an ERROR message saying: ERROR: You have entered an incorrect CAPTCHA value.”

    We are using ReCaptcha V3.

    Thank you,
    Tony

    #517394

    Guust
    Moderator
    Post count: 29970

    There is no real need to have recaptchas for logged in users, but make sure you are using the latest version of the reCaptcha plugin [userswp or GD].
    If you are using both plugins, do NOT activate the recaptcha for the Add Listing page in both plugins, but only in one of them.

    Thanks

    #517397

    Tony Bellens
    Full Member
    Post count: 254

    Hi Guust,

    I changed it to V2 Invisible and it seems to be working. I added the keys to GeoDirectory settings.

    BUT…I can see in UsersWP > Extensions that the ReCaptcha plugin is active, but no idea how to get into those settings.

    Thank you,
    Tony

    #517398

    Tony Bellens
    Full Member
    Post count: 254

    So should I only make the ReCatcha active for user registration and login and disable for add listing?

    Thank you,
    Tony

    #517399

    Tony Bellens
    Full Member
    Post count: 254

    Hi Guust, I got it. Should I use ReCaptcha in the GeoDirectory settings or UsersWP? It seems usersWP has more options…

    Thank you,
    Tony

    #517402

    Guust
    Moderator
    Post count: 29970

    It doesn’t matter which one you use, but don’t use 2 recaptchas for the same situation/page.

    Thanks

    #517406

    Tony Bellens
    Full Member
    Post count: 254

    Hi Guust, I got it all figured out I guess.

    sorry for the many replies.

    Thanks,
    Tony

    #518452

    Tony Bellens
    Full Member
    Post count: 254

    Hi Guust, as I made the add listing pages available to non-registered users or users that are not logged in, I need to add the ReCaptcha back to the add GD listings, and the error is back. It’s only on the add place or add event pages, the login forms, registration forms and so on all seem ok.

    I added a screenshot send by one of our new customers.

    I turned the ReCaptcha off for now as people are adding listings.

    Thank you,
    Tony

    #518454

    Guust
    Moderator
    Post count: 29970

    Please post URL and WP admin details in a private reply so we can check it out for you. Thanks

    #518461

    Tony Bellens
    Full Member
    Post count: 254
    This reply has been marked as private.
    #518463

    Guust
    Moderator
    Post count: 29970

    I cannot replicate that. It works fine when I try.
    I tried Firefox, IE and Chrome.

    Thanks

    #518464

    Tony Bellens
    Full Member
    Post count: 254

    Ok, strange, as I had it last week as well and a few other customers that wanted to add or change a listing.

    I’ll check more tomorrow.

    Thanks for your support today Guust.

    #518590

    Tony Bellens
    Full Member
    Post count: 254

    Hi, it’s not solved. People are getting this message when trying to add a review:

    ERROR: You have entered an incorrect CAPTCHA value. Click the BACK button in your browser and try again.

    i think it’s better I go back to using ReCaptcha V2.

    #518591

    Tony Bellens
    Full Member
    Post count: 254

    Changed to V2 Invisible – no more errors.

    Thanks,
    Tony

    #518608

    Guust
    Moderator
    Post count: 29970

    Thanks for letting us know.

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