Remote file is incorrect size Array error

This topic contains 7 replies, has 2 voices, and was last updated by  wci 6 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • July 11, 2017 at 1:59 pm #386559

    wci
    Expired Member
    Post count: 1035

    Hi Support team,

    I am facing the issue of 

    Array ( [errors] => Array ( [import_file_error] => Array ( [0] => Remote file is incorrect size ) ) [error_data] => Array ( ) )

    and found in your thread that the EWWW image Optimizer seems to be the problem.

    Additionally I have now created a support request “Remote file is incorrect size error” to them, to may get this problem solved.

    Looking forward to your advice for problem solvings.

    BR, Alex

    P.S. As I was not able to add this info into former thread, so I open this for solving this issue together with EWWW Image Optimizer helping request.

    July 12, 2017 at 11:42 am #386708

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    let us know what they say.

    Stiofan

    July 12, 2017 at 9:07 pm #386798

    wci
    Expired Member
    Post count: 1035

    Hi steofan,

    Got an feedback below and I think you should state more info to them to be able to proceed further with more details why or how this can happen.

    BR, Alex

    Since I can’t view the support forum, and I have no idea why they think an image optimizer would return a size of 0, there’s not much I can do. However, I’ll do my best to help if you’ll contact me with more information from the thread here: https://ewww.io/contact-us/

    Post Link: https://wordpress.org/support/topic/remote-file-is-incorrect-size-error/#post-9309012

    July 13, 2017 at 11:20 am #386871

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I tested on my demo site and could not recreate this, please provide wp-admin and FTP details.

    Stiofan

    July 14, 2017 at 10:55 am #387039

    wci
    Expired Member
    Post count: 1035
    This reply has been marked as private.
    July 14, 2017 at 10:58 am #387040

    wci
    Expired Member
    Post count: 1035

    Hi Stiofan,

    While ewww plugin is active, then using Facebook data collection on add listing page I.e. Restaurant and trying to save after preview the failure takes place.

    BR, Alex

    July 14, 2017 at 12:22 pm #387043

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    check now

    July 14, 2017 at 1:05 pm #387046

    wci
    Expired Member
    Post count: 1035

    Hi Steofan,

    Unfortunately I am away from PC and not able to check the concequences of your changes, but I guess that the problem still exists.

    Reason: while you were debugging our Webdeveloper was in process to install Redis and Vernish on server for speed optimization, then realized white browser page on site while try to open. I told him my activation of ewww plugin may cause the issue and therefore dropped into plugin_off folder, to be able to use our site again.

    So this has may did an Impact what you changed, but then cause a white page problem, when ewww plugin is active now.

    Can you please re-check.

    BR, Alex

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket