renewed liscense

This topic contains 6 replies, has 4 voices, and was last updated by  Sieko Skrzypczak 7 years, 3 months ago.

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  • January 12, 2017 at 11:24 pm #341800

    mcclocal
    Full Member
    Post count: 24

    hello renewed my license and when i tried to activate the plugins it gives an error to activate plugin license or contact support. i need help please thanks

    January 13, 2017 at 12:03 pm #342007

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    You had several expired licences so i guess you ended up buying a new one at somepoint.
    You can simple replace the licence keys with the ones in your account.

    If you have any problems just let me know.

    Thanks,

    Stiofan

    February 9, 2017 at 1:05 am #357658

    Sieko Skrzypczak
    Expired Member
    Post count: 92

    Hi Guys

    I have just recently renewed my license. I cannot input the new license keys. Could I get some help please on this matter.

    Please let me know if you need access to my site as I am having a nightmare after having tried to update wordpress.

    Not sure if you guys need to change something on your side.

    Thanks

    February 9, 2017 at 1:17 am #357670

    Sieko Skrzypczak
    Expired Member
    Post count: 92
    This reply has been marked as private.
    February 9, 2017 at 2:07 am #357677

    Sieko Skrzypczak
    Expired Member
    Post count: 92
    This reply has been marked as private.
    February 9, 2017 at 6:36 pm #358427

    Paolo
    Site Admin
    Post count: 31206

    Hi Sieko,

    it appeared that you bought a new license instead of renewing your existing license. All you have to do is deactivate the old license keys in “GeoDirectory >> Auto Updates / Licensing” and activate the new license keys.

    The Google Analytics problem is caused by connecting a Google Account that doesn’t have Google Analytics account created for it. Just create a Google Analytics account while logged in with your Google Account and the problem will be solved.

    Today we released new version of all plugins. Please update them all and if you still have problems we will look into them.

    Let us know how it goes,

    Thanks

    p.s. please next time open your own topic and avoid posting in someone else’s resolved topic.

    February 10, 2017 at 4:49 am #359032

    Sieko Skrzypczak
    Expired Member
    Post count: 92

    Hi Paulo

    Thanks I will work on this today and give you some feedback.

    Regards

    Sieko

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