Reoccurring payments

This topic contains 34 replies, has 5 voices, and was last updated by  Guust 5 years, 7 months ago.

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  • August 22, 2018 at 9:46 pm #443616

    Spiritualism New Zealand
    Free User
    Post count: 53

    Sorry wasn’t sure where to post this – here’s our situation:

    We have pre-bank transfer and cheque gateways enabled. I understand now from a google search that recurring payments can only be created when using Stripe and Paypal.

    Questions:
    1) Why can the invoicing side not simply create invoices when they are due and email them out?
    2) How do I go about creating invoices for everyone that’s due?

    I’m really hoping it’s not going to be a case of manually creating everyone’s invoices!

    August 23, 2018 at 4:49 am #443646

    Guust
    Moderator
    Post count: 29970

    That is how it works. Notices and Invoices are created for expiring Listings that are not auto-renewing (recurring).
    Thanks

    August 23, 2018 at 4:54 am #443647

    Spiritualism New Zealand
    Free User
    Post count: 53

    hmmm, and if that’s not happening?

    August 23, 2018 at 9:11 am #443672

    Guust
    Moderator
    Post count: 29970

    Maybe your packages don’t have a limited period set, or you have not set up your expiry emails.

    August 23, 2018 at 9:38 am #443675

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Right now visitors that have selected recurring items cannot select the pre-bank transfer and cheque gateways for payment.

    This is mostly because, for stripe and paypal, there is information coming from the gateway to automate the start date of the subscription.

    The developers have been alerted to your interest and will let you know if this changes.

    August 23, 2018 at 8:45 pm #443778

    Spiritualism New Zealand
    Free User
    Post count: 53

    So, is there a way to generate invoices for existing places?

    August 23, 2018 at 10:26 pm #443787

    Guust
    Moderator
    Post count: 29970

    That is how it works. Notices and Invoices are created for expiring Listings that are not auto-renewing (recurring).

    Maybe you turned them off?
    https://wpgeodirectory.com/support/topic/disable-client-emails/

    Or have not set them up.
    GD > Prices and Payments > General tab > Enable pre expiry notification to author?

    Thanks

    August 23, 2018 at 10:58 pm #443790

    Spiritualism New Zealand
    Free User
    Post count: 53

    That option in prices is enabled

    I have 2 places that are past expiry. No invoice has been created for them. And the place is still active, even though the setting is set to make them a draft

    August 23, 2018 at 11:38 pm #443794

    Guust
    Moderator
    Post count: 29970

    Please provide admin login details so we can check your settings.
    Also include information about those two listings.
    Thanks

    August 28, 2018 at 10:42 pm #444405

    Spiritualism New Zealand
    Free User
    Post count: 53
    This reply has been marked as private.
    August 29, 2018 at 7:26 am #444441

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    the listings you have linked are recurring, and the expiry process will not move them to a draft state (expired) unless a cancellation is received from a payment gateway, either stripe or paypal.

    Also, these particular listings look like they were setup without payment/invoices, so there is no subscription cancellation that is going to result in these listings being expired.

    As I understand it you are not using those recurring payment gateways, and so should not use recurring features in the price packages. Instead untick recurring and set the listing period as you like. Then users will receive pre-expiry notifications and can renew or, if they don’t renew, then the listing will expire.

    September 5, 2018 at 1:53 am #445358

    Spiritualism New Zealand
    Free User
    Post count: 53

    Sorry, I’m confused, I thought people couldn’t select pre-bank transfer with recurring items?

    Those example places were set up with invoices

    September 5, 2018 at 9:53 am #445410

    Alex Rollin
    Moderator
    Post count: 27815

    If they were setup as recurring subscriptions, they would be listed under:

    Invoicing – Subscriptions

    When I sad recurring, I meant the price package is setup with recurring payments.

    September 5, 2018 at 9:59 am #445412

    Guust
    Moderator
    Post count: 29970

    You do not have any gateways activated that are capable of taking recurring payments: Invoicing > Settings > Gateways.
    Only PayPal and Authorize.Net are able to take recurring payments.

    Recurring listings only can work if they have been submitted from the frontend, and a contract has been entered into with the gateway to allow automated payments.
    Your listings cannot have been set up from the frontend because you do not have any gateways activated that are capable of taking recurring payments.

    If the recurring cannot work because you have set this up from the backend, then nothing else will not work either. It can only work if a gateway like Paypal contacts your website with a PIN [payment information notification] that recurring listings and notifications can wiork.

    Hopefully it is clearer now.

    Thanks

    September 6, 2018 at 1:54 am #445533

    Spiritualism New Zealand
    Free User
    Post count: 53

    Still confused….

    We do not use any gateways that support reoccurring payments – I was on the understanding the places would generate an invoice when they came up for renewal

    All places were set up from the front-end, and all generated an invoice on creation

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