Requesting a cancellation and refund

This topic contains 5 replies, has 3 voices, and was last updated by  Paolo 4 years, 12 months ago.

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  • June 19, 2019 at 12:55 pm #493809

    dodie2050
    Free User
    Post count: 14

    Hello. I’ve requested a cancellation of my subscription and a full refund. I’m within the 30-day trial period. I’ve not heard back. Please assist

    June 19, 2019 at 1:36 pm #493821

    Guust
    Moderator
    Post count: 29970

    Did you request that here: https://wpgeodirectory.com/refund-policy/ ?

    It can take 24 hours so let us know if it has been any longer.

    Thanks

    June 19, 2019 at 3:42 pm #493842

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    you’ll need to delete all of our premium plugins from your website in order to get a refund.

    Let us know when it is done.

    Thank you,

    June 19, 2019 at 5:18 pm #493848

    dodie2050
    Free User
    Post count: 14

    Hello. I deleted premium plugins. Please issue a refund

    June 20, 2019 at 3:39 am #493925

    dodie2050
    Free User
    Post count: 14

    Hello. I removed GeoDirectory premium plugin from my website. Can you please advise on the status of my refund?

    June 20, 2019 at 4:03 pm #494032

    Paolo
    Site Admin
    Post count: 31206

    HI,

    the refund has been processed.

    Thank you

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