reset (without any reason) of the fields of a Category

This topic contains 21 replies, has 5 voices, and was last updated by  Guust 7 years, 4 months ago.

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  • December 22, 2016 at 4:41 pm #329242

    giacomo
    Expired Member
    Post count: 235

    Hi all,
    we have a CPT Category called “Host and Guest”
    we have a problem with the List of fields those appear on add new Host and Guest listing Form

    The system resets these fields without any reason.

    The user Annalisa added the Listing called “Appartamento sull’Arno”. The lising has been added in italian, so you can not find thi listing in English version

    the user have set the fileds as you can see below:

    1 Advance notice: 2 days
    2 Preparation time between reservation: 2 days
    3 Booking window: 3 months

    In italian:
    1 Preavviso : 2 giorni
    2 Giorni di preparazione tra una prenotazione e l’altra : 2 giorni
    3 Finestra di prenotazione : 3 mesi

    As Admin, We went to admin’s wp interface to approve the listing “Appartamento sull’Arno”, but
    the system had reset the 3 fields as you can see below

    1 Advance notice: same day
    2 Preparation time between reservation: 0 day
    3 Booking window: any time

    Moreover the System completeley clears the values of 2 following fields

    4-Amenities *
    5-Common spaces

    In Italian
    4-Servizi *
    5-Spazi comuni

    Please can you help to fix this problem.

    Thanks in advance , Giacomo

    December 22, 2016 at 4:43 pm #329243

    giacomo
    Expired Member
    Post count: 235

    Hi all,
    This is the link to add a listing of teh CPT Category called “Host and Guest”

    http://curiocity.travel/add-listing/?listing_type=gd_hostandguest

    Thanks , Giacomo

    December 22, 2016 at 6:28 pm #329332

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide admin credentials and we will verify what is going on.

    Thanks

    December 23, 2016 at 10:16 am #329655

    giacomo
    Expired Member
    Post count: 235
    This reply has been marked as private.
    December 23, 2016 at 7:43 pm #329844

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please provide FTP info and i will take a look.

    Thanks,

    Stiofan

    December 24, 2016 at 11:55 pm #330217

    giacomo
    Expired Member
    Post count: 235
    This reply has been marked as private.
    December 26, 2016 at 1:02 pm #330688

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Giacomo,

    I will have a look at this tomorrow.

    Thanks,

    Stiofan

    December 28, 2016 at 12:24 pm #331721

    Kiran
    Moderator
    Post count: 7069

    Hi Giacomo,

    I have updated and backend edit page at least shows edit listing in current language. Please see http://curiocity.travel/wp-admin/post.php?post=105641&action=edit&lang=it

    There is still the field “Giorni di preparazione tra una prenotazione e l’altra” doesn’t shows selected value.

    But can’t able to debug more as FTP account details you provided has no access to file editing, So please provide full access to file editing.

    Also your site is running with older version of WPML & GeoDirectory + GeoDirectory addons, so please update it first.

    Let us know.

    Thanks,
    Kiran

    December 28, 2016 at 2:07 pm #331786

    giacomo
    Expired Member
    Post count: 235

    Hi Kiran, thank you for your support.

    The FTP access is correct. But our FTP access can not write files.

    So, you should tell me the files you are going to edit , so that we can change the rights of the FTP access on these files, in order to let you edit them.

    Thanks Giacomo

    December 29, 2016 at 3:52 am #332596

    Kiran
    Moderator
    Post count: 7069

    Hi,

    All files GeoDirectory + GeoDirectory addons, and also for wp-config.php file so we cab enable/disable debug mode.

    Thanks

    December 29, 2016 at 7:38 pm #333124

    giacomo
    Expired Member
    Post count: 235

    Hi Kiran,
    now the FTP user has the Write Rights on the Files at the following path

    /wp-content/plugins/geodir_custom_posts

    /wp-content/themes

    wp-config.php

    Please , let me know if you need Write Rights on other Files,

    thanks in advance for your precious support.

    Giacomo

    December 30, 2016 at 4:56 am #333314

    Kiran
    Moderator
    Post count: 7069

    Hi Giacomo,

    Still not able to rename file wp-config.php. Check screenshot what error log it shows.

    Please give access to directory /wp-content/plugins/.
    We need access for “All files GeoDirectory + GeoDirectory addons, and also for wp-config.php file”.

    You have WPML 3.5.3 installed and latest is 3.6.2.
    You have GeoDirectory 1.6.8 installed and latest is 1.6.15.
    PLEASE UPDATE site to latest WordPress & WPML, GeoDirectory + GeoDirectory addons.

    New versions have fixed some issues so after update, at least we able to filter problem, that it because of old versions or other reason.

    Let us know.

    Thanks,
    Kiran

    December 31, 2016 at 12:30 am #333936

    giacomo
    Expired Member
    Post count: 235

    Hi Kiran,
    we have set Write Rights on the Files at the following path

    /wp-content/plugins/

    wp-config.php

    We tested by using FTP credentials and we can modify files.

    we have updated WPML with the last version.

    About GD we have to put off the upadate in order not to cancel a lot of custom software modifications.

    It is likely that the GAP between the latest version and the installed version does not fix or influence our issue.

    Let me know,
    thanks in advance, Giacomo
    Thanks , Giacomo

    January 2, 2017 at 11:32 am #335267

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    January 2, 2017 at 11:19 pm #335632

    giacomo
    Expired Member
    Post count: 235
    This reply has been marked as private.
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